A Resource Guide for the ELI

If You Have a Question

If you have any general questions, or cannot connect with your teacher or advisor please contact the front desk. You can call +1-302-831-2674 or email us at ud-eli@udel.edu.

Schedule:
Monday – Thursday | 8 a.m. – 4 p.m

The Front Desk personnel will do their best to redirect you to the appropriate person.

Help with Zoom in Various Languages

For troubleshooting help with Zoom, please view the Remote Classroom Support documents below, which have been translated into multiple languages.

If your native language is missing, please email eli-ormc@udel.edu.

Remote Classroom Support | English (pdf)
Remote Classroom Support | Arabic (pdf)
Remote Classroom Support | Japanese (pdf)
Remote Classroom Support | Chinese (pdf)
Remote Classroom Support | Spanish (pdf)
Remote Classroom Support | Korean (pdf)
Remote Classroom Support | Turkish (pdf)

Listening Laboratory

The Listening Lab is an online learning resource available for students in levels 1-4 that helps them to improve their English listening skills by using games, videos, practice quizzes, and other activities.

There are many skills students can practice in the lab, such as:

• understanding main ideas,
• listening for vowel and consonant sounds,
• understanding native speaker pronunciation, and more!

You will find Listening Lab lessons for your level in Canvas.

General Advising

General advising hours are for students in the Intensive English (IEP), Accelerated University English Program (AUEP), and all other non-Graduate CAP students. 

The advisor can help you with general questions, course selection, academic issues, and choosing and applying to a university.

Advisor 
Robbie Bushong
rbushong@udel.edu
https://udel.zoom.us/j/4630698873

ELI Services and Student Life

Connect with us!
It is important to stay connected to others every day. See our calendar of upcoming events.

Emergency Phone Number | +1-302-521-0527
If you have any emergency ELI or UD questions, you can call or text our ELI emergency number.

Our ELI Student Life Coordinator, Elizabeth O’Connor, has the phone all day and night.

Please leave a message and say your full name if she cannot answer.

You can also email our ELI Team (ud-eli@udel.edu) with any questions or concerns.

ELI Medical Insurance

Any current student who paid the ELI insurance fee for this session is enrolled and can access their insurance card one of two ways:

• Electronic ID Cards | Members can conveniently view, fax or email their ID card through the Geoblue mobile app under, “Eligibility.” Members can also access an electronic copy of the ID card on the Member Hub, at www.geobluestudents.com OR by emailing elibilling@udel.edu and we can email you a PDF copy of your insurance card.

Students who are on leave of absence (LOA) or vacation are not enrolled in ELI’s health insurance. Students who are staying in the United States and would like ELI health insurance coverage should contact elibilling@udel.edu with their full name, student ID#, and that they would like to have health insurance coverage. The cost is $330.00 and payment will be required before health insurance cards will be issued. Students will also need to pay the $179 Student Wellbeing Fee if they want to have access to the UD Health Center during their time away.