Do you need information, but you do not know who to ask? This page will help! Simply look for your topic in the list; it will tell you exactly who to contact!
Topics
- Billing, payments, and tuition
- Conditional Admissions Program (CAP)
- Courses, Intention Forms and all Registrar questions
- Emergencies
- Social Media
- Housing
- I-20/DS-2019 questions and questions about my visa status
- Jobs
- Host partner program
- Orientation activities
- Scholarships
- Service learning
- Student ID card
- Travel/vacation
- WiFi or computer problems on the UD campus
Billing, Payments, and Tuition
- I have a question about my session bill. – All students who have questions about their bill must visit the ELI Financial Office at 189 West Main Street any afternoon (Monday to Friday) from 1-4 p.m. If you have courses or tutoring at that time, you can contact the ELI Financial Office staff at elibilling@udel.edu.
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- I have general questions about CAP. – General information about CAP can be found on the CAP Overview page. If you need help with the admissions process, contact CAPadmissions@udel.edu.
- I will matriculate to UD after this session. – Contact the CAP Admissions Team for more information at CAPadmissions@udel.edu.
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Courses
- I have a question about class registration, intention forms, enrollment verification, financial guarantee, transcripts, certificates, withdrawal, departure, or travel requests. – See the Registrar Frequently Asked Questions (FAQ) page for answers to many questions about these topics. If your question is not answered there, contact the ELI Registrar at eli-registrar@udel.edu.
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Emergencies
- Who can I contact in an emergency? – If you have a life-threatening or medical emergency, call 911. See the list of important ELI phone numbers here.
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Social Media
- How do I follow the ELI on Social Media? – Follow us on Facebook and Instagram. See how to find us on WeChat and Whatsapp on our Contact Us page.
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Housing
- The main ELI housing page can be found on the ELI website.
- I have a question about off-campus apartments. – All questions about housing can be sent to the ELI Housing Coordinator, Rebecca Boyle, at eli-housing@udel.edu.
- I have a question about Homestay. – All questions about the Homestay program can be sent to Stacey Leonard, Homestay Director, at eli-homestay@udel.edu.
- I have a question about the INNternationale. – All questions about the INNternationale can be sent to Randy Becker, INNternationale Director, at randybecker@theinnternationale.org.
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Questions about I-20/DS-2019 forms and about my Visa Status
If you have questions, please contact the Office for International Students and Scholars (OISS) at oiss@udel.edu or Vina Titaley in OISS at titaley@udel.edu.
You can also e-mail one of the following ELI visa advisors:
- Jeanine Feltner (jeaninec@udel.edu)
Kirsten Brown (kjbrown@udel.edu)
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Jobs
- I would like to know the rules about working since I have a student visa. – If you have questions, or if you want to be sure that your choice of work is legal and will not violate your visa status, contact the Office for International Students and Scholars (OISS) at oiss@udel.edu.
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American Host Partner Program
- How can I get information about the American Host Partner Program? – Learn more about the American Host Partner Program
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Orientation Activities
- I need information about an upcoming ELI activity or event. – While classes are being held remotely, see our Virtual Activities page.
- I want to know how to get involved on campus – See our Get Involved page. You can also contact Tim Kim, Assistant Director for ELI Student Life, at tkim@udel.edu.
- I need to sign up for an upcoming ELI activity or event. – Registration for all ELI trips is done at the ELI Window at 189 W. Main Street. Window hours are from Monday to Friday, 1-4 p.m.
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Scholarships
- I would like to apply for a scholarship. – Learn more about ELI Scholarships
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Service Learning
- I need information about ELI Service Learning – Contact Tim Kim at tkim@udel.edu.
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Student ID Card
- My student ID card does not work. – Contact the ELI Admissions Office at ud-eli@udel.edu.
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Travel/Vacation
- What do I have to do so I can travel or take vacation? – See the Registrar FAQ travel questions. If you have further questions, you can contact the ELI Registrar at eli-registrar@udel.edu
- I need to leave the ELI for medical reasons. – Learn more about requesting a medical leave of absence. You can also contact the Office for International Students and Scholars (OISS) at oiss@udel.edu.
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WiFi or Computer Problems on the UD Campus
- I need to set up my UD email address or connect my device to the campus WiFi. – Instructions for setting up your UD email address are available on the Resources for Current Students page. (See the Setting Up Your UD Email tab). You can also visit the IT website for UD IT 101, a guide to what you need before you arrive and once you arrive on campus.
- I need help with my computer or Internet access on campus. – Contact the IT Help Center (www.udel.edu/help). If you cannot find the answer to your question online (or if you do not have internet access), contact the Help Center (telephone number: 302-831-6000) or complete an IT Help Request Form . If your IT problem is serious and you need someone to look at your computer, you can make an appointment to take your computer to the Smith Hall computing site in the basement of Smith Hall.
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