Who to Contact (and for what)

Do you need information, but you do not know who to ask? This page will help! Simply look for your topic in the list; it will tell you exactly who to contact!

Topics

Billing, Payments, and Tuition

  • I have a question about my session bill. – All students who have questions about their bill must visit the ELI Financial Office at 189 West Main Street any afternoon (Monday to Friday) from 1-4 p.m. If you have courses or tutoring at that time, you can contact the ELI Financial Office staff at elibilling@udel.edu.

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  • I have general questions about CAP. – General information about CAP can be found on the CAP Overview page. If you need help with the admissions process, contact CAPadmissions@udel.edu.
  • I will matriculate to UD after this session. – Contact the CAP Admissions Team for more information at CAPadmissions@udel.edu.

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Courses

  • I have a question about class registration, intention forms, enrollment verification, financial guarantee, transcripts, certificates, withdrawal, departure, or travel requests. – See the Registrar Frequently Asked Questions (FAQ) page for answers to many questions about these topics. If your question is not answered there, contact the ELI Registrar at eli-registrar@udel.edu.

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Emergencies

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Social Media

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Housing

  • The main ELI housing page can be found on the ELI website.
  • I have a question about off-campus apartments. – All questions about housing can be sent to the ELI Housing Coordinator, Anne Claire Frank-Seisay, at eli-housing@udel.edu.
  • I have a question about Homestay. – All questions about the Homestay program can be sent to Stacey Leonard, Homestay Director, at eli-homestay@udel.edu.
  • I have a question about the INNternationale. – All questions about the INNternationale can be sent to Randy Becker, INNternationale Director, at randybecker@theinnternationale.org.

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Questions about I-20/DS-2019 forms and about my Visa Status

If you have questions, please contact the Office for International Students and Scholars (OISS) at oiss@udel.edu or Vina Titaley in OISS at titaley@udel.edu.

You can also e-mail one of the following ELI visa advisors:

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Jobs

  • I would like to know the rules about working since I have a student visa. – If you have questions, or if you want to be sure that your choice of work is legal and will not violate your visa status, contact the Office of International Students and Scholars (OISS) at oiss@udel.edu.

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American Host Partner Program

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Orientation Activities

  • I need information about an upcoming ELI activity or event. –Visit the ELI Facebook page, or look for weekly email updates in your udel.edu e-mail account. You can also see information about upcoming activities, events, and important meetings on the ELI News page.
  • I want to know how to get involved on campus – See our Get Involved page. You can also contact Tim Kim, ELI Assistant Director for Student Life, at tkim@udel.edu.
  • I need to sign up for an upcoming ELI activity or event. – Registration for all ELI events is done at the ELI Window at 189 W. Main Street. Window hours are from Monday to Friday, 1-4 p.m.

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Scholarships

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Service Learning

  • I need information about ELI Service Learning – Contact Tim Kim at tkim@udel.edu.

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Student ID Card

  • My student ID card does not work. – Contact the ELI Admissions Office at ud-eli@udel.edu.

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Travel/Vacation

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WiFi or Computer Problems on the UD Campus

  • I need to set up my UD email address or connect my device to the campus WiFi.  – Instructions for setting up your UDemail address are available on the Resources for Current Students page. (See the Setting Up Your UD Email tab). You can also visit the IT website for UD IT 101, a guide to what you need before you arrive and once you arrive on campus.
  • I need help with my computer or Internet access on campus. – Contact the IT Help Center (www.udel.edu/help). If you cannot find the answer to your question online (or if you do not have internet access), contact the Help Center (telephone number: 302-831-6000) or complete an IT Help Request Form . If your IT problem is serious and you need someone to look at your computer, you can make an appointment to take your computer to the Smith Hall computing site in the basement of Smith Hall.

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