Guest management issue: Microsoft Email Accounts (Hotmail, Live, MSN, Outlook.com) prevent invitations from being delivered

As staff and faculty use the Sakai and Canvas Guest Accounts services, we have noticed that when they invite guests who use Microsoft-hosted email account domains, such as:

  • @hotmail.com
  • @live.com
  • @msn.com
  • @outlook.com
  • or any country-specific ones, such as @msn.ca, or @hotmail.br

… the original invitation is not delivered properly, preventing the guest from completing the registration process. There are two ways to fix this issue:

1) Ask the guest to provide another email address (such as @gmail.com, @yahoo.com) or an institutional address (such as @university.edu), and, as faculty or staff, restart the guest creation process.

2) Ask the guest to change the settings in their Microsoft account to allow messages coming from @udel.edu addresses, and resend the invitation.

The following screenshots provide the steps necessary for guests to accomplish this:

a) Log in to your Hotmail, Live, Outlook, or MSN account in a web browser (do not use a mobile app client or a desktop program such as Thunderbird or Microsoft Outlook).

b) Go to the cogwheel icon on the right (step 1), then go to Safe and Blocked Senders (step 2).

c) Click Safe Senders (step 3).

d) Type @udel.edu in the field on the left (step 4) and click Add to list >> (step 5).

e) If the @udel.edu domain is listed on the right, you will be able to receive the Guest Management email invitation. It should look like the following:

Once the guest has completed the previous process, the UD faculty or staff will be able to resend the invitation using the Resend button in My Pending Invitations.



The App Center

The Canvas@UD App Center is the place to go when you want to add third-party content or tools to a Canvas course site. What is third-party content? It is anything that is hosted or provided by someone other than the University of Delaware or Instructure (Canvas). For example, if you embed a Google map into […] more >

featured-tips

Understanding the Canvas grades, part 3: Extra credit

Now that we have covered how the grades are calculated (part 1) and how to enable the grading scheme (part 2), let’s explore how to assign extra credit in Canvas. Extra credit assignments in Canvas Coming back to the scenario we looked at in part 1, let’s assume we want to add a fifth optional […] more >

featured-tips

Understanding the Canvas grades, part 2: Enabling letter grades

In part 1, we covered how Canvas calculates the Total column. This post discusses how those grades can be turned into letter grades automatically. Enabling the course grading scheme To prevent confusion and unpleasant surprises, the letter grading scheme is turned off by default. You can turn it on in the course Settings, under the […] more >

featured-tips

Understanding the Canvas grades, part 1: Current grade vs Final grade

Some instructors have contacted our team recently about the Grades tool in Canvas, expressing some concerns over its features and calculation process. In order to clarify the process and share some tips, we are posting this three-part series on the Canvas gradebook. The Total column doesn’t seem right… Consider the following scenario: A course has […] more >

Request your Spring 2014 Canvas course site!

Faculty can submit requests for spring 2014 Canvas courses. Currently, we are creating the courses manually but plan to have an automated system in place in the future so instructors can set up their own Canvas courses. Please allow two to three business days for our staff to set up your course. To learn more, visit the Canvas@UD page.

Please contact the IT Support Center (submit a request, mail consult@udel.edu, or call 831-6000) if you’d like:

  • a demonstration of the Canvas Learning Management System,
  • help preparing your Canvas course,
  • assistance deciding which online tools can serve your needs the best.

Sakai and Canvas Guest Accounts Web form released!

Photo credit: Bezajel on FlickrInformation Technologies is happy to announce the launch of a Web form called Sakai¬† and Canvas Guest Accounts. It is intended for faculty and staff to create and manage guest access to UD’s learning management systems. In addition to conforming to our integrated guest account service (which also includes the Parent/Guardian accounts), it will allow for guests to set their own display names, passwords, and security questions required for password reset requests.

Guest accounts can be provided to external contributors (such as fellow researchers, guest speakers, non-matriculated students, etc.) or for personal course-related use (creating a guest account for yourself to see your course as a student). Any non-@udel.edu email address can be used to create a guest account.

This new process replaces the Sakai Guest Management System (SGMS), which was used to create more than 4,000 guest accounts since 2008. All active guest accounts created using the legacy SGMS have been ported to the new system, using the same username and password as before (if you are the sponsor of one or more of those guest accounts and want your guests to choose a new password, use the Reset password option in the management interface).

Documentation for the Sakai and Canvas Guest Accounts Web form is located at www.udel.edu/it/help/guest/lmsguest.html.

If you have questions about this process, contact the IT Support Center (submit a request, email consult@udel.edu, or call 831-6000).

Request your course sites for winter 2014

Faculty can submit requests for winter 2014 Canvas courses.  Currently, we are creating the courses manually but plan to have an automated system in place in the future so instructors can set up their own Canvas courses. To learn more, visit the Canvas@UD page.

Please contact the IT Support Center (submit a request, mail consult@udel.edu, or call 831-6000) if you’d like:

  • a demonstration of the Canvas Learning Management System,
  • help preparing your Canvas course,
  • assistance deciding which online tools can serve your needs the best.

Additional prompt for Chrome users in Conferences

Here is a note from the BigBlueButton team that was distributed to the Canvas administrators. If you’re using the Conferences tool in Canvas, it might apply to you.


Last week, when Google updated the Chrome browser to version 27, they added a prompt for permission to access the user’s webcam and microphone.

Canvas users will see the prompt appear just below the address line (see screen shot below).

bbbchrome27_1

This prompt is in addition to the Flash Security Manager which prompts for access to the webcam and microphone (shown below).

Flash setting to allow webcama dn microphone.

Google indicates that they added their own prompt to Chrome for greater security.

Bottom line: You now need to accept two prompts to grant BigBlueButton access to your webcam and microphone.

LMS Usage Statistics – Spring 2013

Below are some usage highlights for our institutional learning management systems (Sakai and Canvas), as of May 8, 2013. As a reminder, Canvas@UD is an alternative to Sakai@UD, and not a replacement. Faculty members can choose one or the other to suit their teaching needs and preferences.

This histogram presents the growth in the number of course sites using a learning management system during spring semesters, 2001-2013. Included are course sites with AT LEAST one roster and AT LEAST one officially enrolled student. As of 5-8-2013, 1589 spring 2013 course sites were created in Sakai, and 70 in Canvas.

This pie chart presents the proportion of course sections in UDSIS that use an LMS. 61% of rosters with at least one enrolled student are synchronized to at least one Sakai spring 2013 course site, and 3% to a Canvas course site.

This pie chart presents the proportion of student registrations in UDSIS that use an LMS. 71% of registrations are synchronized to at least one Sakai spring 2013 course site, and 2% are linked to a Canvas course site.

Without over-analyzing the data, the main conclusion is that a majority of faculty members at UD find value in using a learning management system to support their teaching and learning activities, despite the fact that its adoption is entirely optional.

Students should check the list of rosters using Sakai or Canvas for the current semester to see if their class uses Sakai or Canvas and verify with their instructors.

Faculty: If you have any technical or pedagogical questions, concerns, or issues with Sakai@UD, or would like a demonstration of Canvas, do not hesitate to contact the IT Support Center (submit a request, mail consult@udel.edu, or call 831-6000).


Note: This post is also on the Sakai@UD blog.

Next Page »