CLINIC POLICIES & PROCEDURES

The University of Delaware SLH Clinic has many functions to perform in the care and treatment of patients. All activities are to be conducted with the patient and care partners as the focus and above all, the recognition of their dignity as human beings.

During the patient’s first visit with the Clinic, our Notice of Privacy Practices packet is provided to the patient for review. The packet details the patient’s rights, how the patient’s preferences grant us the ability to disclose information to other individuals when appropriate and/or when authorized, how our clinic uses medical information, and how we define our responsibilities as a health care provider. The patient is asked to sign our Acknowledgment of Receipt of Notice of Privacy Practices form to confirm they were provided a copy.

Click HERE to see the University of Delaware Policy on Privacy Practices in English.

Click HERE to see the University of Delaware Policy on Privacy Practices in Spanish.

The University of Delaware is an equal opportunity/affirmative action employer and Title IX institution. The University of Delaware complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. The University of Delaware does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex. For a list of the University’s complete policies, please visit this page.

Discrimination is Against the Law

The Speech-Language-Hearing Clinic at the University of Delaware complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. The Speech-Language-Hearing Clinic at the University of Delaware does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

The Speech-Language-Hearing Clinic at the University of Delaware provides:

• • Free aids and services to people with disabilities to communicate effectively with us, such as:
  • Qualified sign language interpreters
  • Written information in other formats (large print, audio, accessible electronic formats, other formats)
  • Free language services to people whose primary language is not English, such as:
  • Qualified interpreters
  • Information written in other languages

If you need these services while visiting the Speech-Language-Hearing Clinic at the University of Delaware, please contact Claudean McGee, Office Manager for the Speech-Language-Hearing Clinic at (302) 831-7100, email slhclinic@udel.edu.

If you believe that the Speech-Language-Hearing Clinic has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, please visit Complaint Policy/Procedures.

You can file a grievance in person, or by mail, fax or email. If you need help filing a grievance, the Office of Disability Support Services is available to help you. You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.

ATTENTION: If you speak any of the languages below, language assistance services, free of charge, are available to you. Call 1-302-831-7100.

Spanish:
ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-302-831-7100

Chinese:
注意：如果您使用繁體中文, 您可以免費獲得語言援助服務。請致電 1-302-831-7100

Haitian Creole:
ATANSYON: Si w pale Kreyòl Ayisyen, gen sèvis èd pou lang ki disponib gratis pou ou. Rele 1-302-831-7100

Gujarati:
ચુના: જો તમે જરાતી બોલતા હો, તો િન:લ્કુ ભાષા સહાય સેવાઓ તમારા માટ ઉપલબ્ધ છ. ફોન કરો 1-302-831-7100

French:
ATTENTION: Si vous parlez français, des services d’aide linguistique vous sont proposés gratuitement. Appelez le 1-302-831-7100

Korean:
주의: 한국어를사용하시는경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다. 1-302-831-7100 번으로 전화해 주십시오.

Italian:
ATTENZIONE: In caso la lingua parlata sia l’italiano, sono disponibili servizi di assistenza linguistica gratuiti. Chiamare il numero 1-302-831-7100.

Vietnamese:
CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số 1-302-831-7100.

German:
ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfügung. Rufnummer: 1-302-831-7100.

Tagalog:
PAUNAWA: Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad. Tumawag sa 1-302-831-7100.

Urdu:
خبردار: اگر آپ اردو بولتے ہیں، تو آپ کو زبان کی مدد کی خدمات مفت میں دستیاب ہیں ۔ کال کریں
1-302-831-7100

Arabic:
ملحوظة: إذا كنت تتحدث اذكر اللغة، فإن خدمات المساعدة اللغوية تتوافر لك بالمجان. اتصل برقم 1-302-831-7100(رقم هاتف الصم والبكم:

Telugu:
శ్రద్ధ పెట్టండి: ఒకవేళ మీరు తెలుగు భాష మాట్లాడుతున్నట్లయితే, మీ కొరకు తెలుగు భాషా సహాయక సేవలు ఉచితంగా లభిస్తాయి. 1-302-831-7100 కు కాల్ చేయండి

Dutch:
Als u nederlands spreekt, kunt u gratis gebruikmaken van de taalkundige diensten. Bel 1-302-831-7100

The Department of Communication Sciences and Disorders is committed to equitable ethical interactions among and treatment of students, patients, staff, and faculty. Nonetheless, complaints and concerns may arise. Individuals are strongly encouraged to raise their concerns directly with the party involved if possible. If this is not possible, students may raise concerns with their advisor (all areas), with the M.A. Program Director (academic and program related concerns), the Director of Clinical Education (supervision concerns), or the Director of Clinical Services and Research (clinical policies).

Although any faculty member may be approached to address any concern, the individuals holding the roles identified above are most likely to be able to help resolve the problems. Other individuals should approach their direct supervisor, or if this is not possible or their concerns are not resolved, they should raise concerns with the Department Chair. In all cases, these individuals will attempt to resolve the concern at the local level. If the concern is not resolved, the Department Chair may become involved in resolving the problem.

At that point, any student, faculty or staff member of the Department of Communication Sciences and Disorders at the University of Delaware has the right to file a written complaint against an individual or the program. Formal written complaints sent via email need to have a subject line or statement in the body of the email that indicates this is a Formal Complaint to differentiate raising concerns and queries from complaints.

The process for handling complaints is as follows:

1. When possible, the Department Chair will discuss the complaint directly with the party or parties involved within 10 business days of receipt of the complaint. If at all possible, the matter is reconciled at this point. A letter from the Department Chair acknowledging resolution of the complaint will be filed with the complaint in the Department Chair’s files and a copy will be sent to the complainant.
2. If the resolution of the complaint is not achieved, or if the complaint is against the Department Chair, the involved party may submit a written complaint to the Dean of the College of Health Sciences. The Department Chair will also forward a written summary of any previous discussions when appropriate. The Dean or Dean’s designee will meet with each party separately and may meet with both parties jointly to reconcile the complaint. A letter outlining the resolution by the Dean or Dean’s designee will be filed with the complaint in the Department Chair’s files.
3. If a satisfactory resolution is not achieved, the involved party may submit a written complaint to the Provost of the University. A letter outlining the resolution by the Chief Academic Officer should be filed with the complaint in the Department Chair’s files.

The University Office of Institutional Equity & Title IX or the Office of Disability Support Services must be informed of any complaint of discrimination on the basis of race, color, national origin, sex, disability, religion, age, veteran status, gender identity or expression, or sexual orientation in its employment, educational programs and activities, and admissions as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable. At each stage of the process, individual(s) making the complaint will be informed of their right to file a written complaint with the Council on Academic Accreditation (CAA) following the established formal complaint process.

Medicare recipients should additionally contact their Beneficiary and Family Centered Care Quality Improvement Organization (BFCC-QIO) (https://www.medicare.gov/Contacts/) for complaints about the quality of care received from a Medicare provider.