CLINIC POLICIES & PROCEDURES
Notice of Privacy Practice
This notice describes how medical information about you may be used and disclosed and how you can get access to this information.
Click HERE on link below to see the University of Delaware Policy on Privacy Practices.
The University of Delaware is an equal opportunity/affirmative action employer and Title IX institution. The University of Delaware complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. The University of Delaware does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex. For a list of the University’s complete policies, please visit this page.
Non-Discrimination Policy (Section 1557)
Discrimination is Against the Law
The Speech-Language-Hearing Clinic at the University of Delaware complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. The Speech-Language-Hearing Clinic at the University of Delaware does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.
The Speech-Language-Hearing Clinic at the University of Delaware provides:
- Free aids and services to people with disabilities to communicate effectively with us, such as:
- Qualified sign language interpreters
- Written information in other formats (large print, audio, accessible electronic formats, other formats)
- Free language services to people whose primary language is not English, such as:
- Qualified interpreters
- Information written in other languages
If you need these services while visiting the Speech-Language-Hearing Clinic at the University of Delaware, please contact:
Beth Blanchfield, Office Manager for the Speech-Language-Hearing Clinic at (302) 831-7100, email email@example.com.
If you believe that the Speech-Language-Hearing Clinic has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, please visit Complaint Policy/Procedures.
You can file a grievance in person, or by mail, fax or email. If you need help filing a grievance, the Office of Disability Support Services is available to help you. You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.
ATTENTION: If you speak any of the languages below, language assistance services, free of charge, are available to you. Call 1-302-831-7100.
ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-302-831-7100
注意：如果您使用繁體中文, 您可以免費獲得語言援助服務。請致電 1-302-831-7100
ATANSYON: Si w pale Kreyòl Ayisyen, gen sèvis èd pou lang ki disponib gratis pou ou. Rele 1-302-831-7100
ચુના: જો તમે જરાતી બોલતા હો, તો િન:લ્કુ ભાષા સહાય સેવાઓ તમારા માટ ઉપલબ્ધ છ. ફોન કરો 1-302-831-7100
ATTENTION: Si vous parlez français, des services d’aide linguistique vous sont proposés gratuitement. Appelez le 1-302-831-7100
주의: 한국어를사용하시는경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다. 1-302-831-7100 번으로 전화해 주십시오.
ATTENZIONE: In caso la lingua parlata sia l’italiano, sono disponibili servizi di assistenza linguistica gratuiti. Chiamare il numero 1-302-831-7100.
CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số 1-302-831-7100.
ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfügung. Rufnummer: 1-302-831-7100.
PAUNAWA: Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad. Tumawag sa 1-302-831-7100.
خبردار: اگر آپ اردو بولتے ہیں، تو آپ کو زبان کی مدد کی خدمات مفت میں دستیاب ہیں ۔ کال کریں
ملحوظة: إذا كنت تتحدث اذكر اللغة، فإن خدمات المساعدة اللغوية تتوافر لك بالمجان. اتصل برقم 1-302-831-7100(رقم هاتف الصم والبكم:
శ్రద్ధ పెట్టండి: ఒకవేళ మీరు తెలుగు భాష మాట్లాడుతున్నట్లయితే, మీ కొరకు తెలుగు భాషా సహాయక సేవలు ఉచితంగా లభిస్తాయి. 1-302-831-7100 కు కాల్ చేయండి
Als u nederlands spreekt, kunt u gratis gebruikmaken van de taalkundige diensten. Bel 1-302-831-7100
Any individual or organization that is dissatisfied with their experience or encounter with any student, faculty or staff member of the Communication Sciences and Disorders program at the University of Delaware will be advised of their right to file a written complaint against the individual or program.
The process for handling complaints is as follows:
- When possible, the Clinic Director, Christine Cook, will discuss the complaint directly with the party or parties involved within 10 business days. If at all possible, the matter is reconciled at this point. A letter from the Clinic Director acknowledging resolution of the complaint will be filed with the complaint in the Clinic Director’s files and a copy will be sent to the complainant.
- If the resolution of the complaint is not achieved, or if the complaint is against the Clinic Director, the involved party may submit a written complaint to the Program Director of Communication Sciences and Disorders. The Clinic Director will also forward a written summary of any previous discussions when appropriate. The Program Director or Program Director’s designee will meet with each party separately and may meet with both parties jointly to reconcile the complaint. A letter outlining the resolution by the Program Director or Program Director’s designee will be filed with the complaint in the Clinic Director’s files.
- If a satisfactory resolution is not achieved, the involved party may submit a written complaint to the Dean of the College of Health Sciences. A letter outlining the resolution by the Dean of the College of the Dean’s designee should be filed with the complaint in the Clinic Director’s files.
The university office of Institutional Equity & Title IX or the Office of Disability Support Services will be informed of any complaint of discrimination on the basis of race, color, national origin, sex, disability, religion, age, veteran status, gender identity or expression, sexual orientation, or other characteristic protected by applicable law in its employment, educational programs and activities, admissions policies, and scholarship and loan programs as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and University policies. The university office of Institutional Equity & Title IX or the Office of Disability Support Services will also be informed of any complaint of unlawful harassment, including sexual harassment and sexual violence.
At each stage of the process, individual(s) making the complaint will be informed of their right to file a written complaint with the CAA following the established formal complaint process.