Vector LMS Online Education for Undergraduates

Vector LMS Online Education for Graduate Students

Vector LMS Online Education for Faculty & Staff

Troubleshooting Tips

FAQ’s for Online Sexual Assault Prevention Training

Troubleshooting Tips

If you are experiencing trouble, Vector LMS can be reached for assistance:  https://vectorsolutions.force.com/vectorlmstrainingeducation/s/article/Help-Resources#ContactUs

If you are unable to find the answer you are looking for in the help articles and need additional support, Vector LMS’s team of friendly customer care representatives are available to help.

Phone and Web Form Ticket support is available between 8:00am – 6:00pm Eastern Time Monday-Friday

Submit a Support Case by clicking the “Submit Support Case” button.  You can also call them at 1-800-434-0154 Ext. 3

If you need to contact the Office of Equity & Inclusion, we will need your UD ID# and a screen print (can use Snipping Tool) of your problem in order to help you determine if Vector LMS or UD IT can help you.  Please send your request to:  oei@udel.edu 

Troubleshooting Tips

Both AlcoholEdu and Sexual Assault Prevention are programs that we have partnered with Vector LMS to bring to our campus. The University of Delaware’s IT department does not manage these programs and are unable to assist with troubleshooting. If you are experiencing technical troubles with these programs, please try these troubleshooting tips:

The Vector Training Platform is a web-based program that is accessible with an Internet connection 24 hours a day, 7 days a week. The Platform is compatible with all recent versions of Google Chrome, Mozilla Firefox, Internet Explorer, Explorer,
Safari, iOS, and Android. Despite our optimal accessibility, occasionally users may experience difficulty loading their training. These issues are typically device-specific and can be resolved using the troubleshooting tips below. 

If you are accessing training from a computer:

  1. Restart your browser. Note: On a Mac you’ll need to fully quit the browser.
  2. Make sure you are using a recent version of Google Chrome, Mozilla Firefox, Internet Explorer, or Safari. If you have any pending updates, they may need to be completed to move forward with training.
  3. Clear your browser’s cache & cookies, which are typically located under your browser’s history settings.
  4. It is possible that device-specific browser extensions and/or pop-up blockers may be interfering with your training. Try accessing the training from another browser to rule out this possibility.


If you are accessing training from a mobile device:
Our system is compatible with many mobile devices; however, some users may have personal configurations that prevent certain courses from loading. Additionally, some custom and policy courses are best displayed on a computer. If you are experiencing
difficulty loading our training on a personal device, try accessing the courses through a laptop or desktop computer.

If none of these tips work, please contact Technical Assistance at Vector LMS.  

For any technical issues with logging into your UD network page, please contact IT at the University of Delaware, www.udel.edu/it, and click on the “Need Help” button.