Ask IT: Support and Labs

Ask IT: Tech Service Desk in Smith Hall

In-person support is available at the Tech Service Desk in Smith Hall. Certain services may require an appointment.

You can also call (302) 831-6000, email askit@udel.edu, or submit a help request for technical support.

Fall Hours: August 21 – December 19

Monday – Friday: 8:00am – 8:00pm
Saturday: 10:00am – 3:00 pm
Sunday: 12:00pm – 5:00pm
Closed September 2 (Labor Day), November 5 (Election Day), November 28 – December 1 (Thanksgiving Break). Modified hours 10:00am – 3:00pm November 25 – 27 (Thanksgiving Week).

Services Offered

• Poster printing
• Computer repair
• Class software
• Printing to UD supported printers
• Limited computer hardware repair

Please enter the building through the northwest entrance facing Main Street across from 140 Smith.

The computing site and the scanning and printing services desk are located on the lower level. Enter using the atrium staircase. Rooms 002, 004, 006, 040.

Ask IT: Tech Bars  

August 27 – December 12

Morris Library

Mondays & Wednesdays – 1:00pm – 3:00pm

Trabant Student Center

Tuesdays – 5:00pm – 7:00pm

Perkins Student Center

Thursdays – 5:00pm – 7:00pm

Closed for Thanksgiving Break November 25 – December 1

We can assist with issues such as:

• Connecting to eduroam Wi-Fi
• Accessing or downloading software for classes
• Office 365
• Troubleshooting 2FA and MFA authentication
• Basic Computer Troubleshooting

Smith Hall Computing Site

Operating on the same hours as our Tech Service Desk, the computing site in Smith Hall offers computers with class software, docking stations for your devices, and space to collaborate or hang out between classes. It is also a printer location for printing through PaperCut.

Software At Your Convenience

The University of Delaware offers Remote Computer Labs so that you can remotely use software needed to complete your work. 

• Visit UDeploy for a list of software available through Remote Computer Labs.
• The software may be used for faculty and student classwork, but may not be used for research.
• You can access this service through a web browser or by using Microsoft’s Remote Desktop app to access the service.
• Fully matriculated UD students are eligible to use this service.
• Remote computers are a limited resource, it is important that you log out when you are finished working. Remote computers that are idle for a certain amount of time will automatically log off.
• To learn more about this service, see our Class Software service page.