Operations
The Facilities Operations department operates and maintains the University of Delaware’s campus in support of the University’s teaching, research and community service responsibilities. We are responsible for the maintenance, operation, protection, and preservation of the facilities of the University of Delaware. All University of Delaware students, faculty, staff and visitors are our customers.
Contact Us
For General Inquiries only. Use fixit@udel.edu for reporting maintenance issues.
Fixit Request
Report non-urgent repairs. Call 831-1141 for urgent response. Click here for examples.
Work Order Status
View your current work orders.
Facilities Notices
View planned outages and subscribe to email updates.
RFS Facilities
Submit a funded request. Pre-approval is required for projects. Click here for the project approval FAQs.
Customer Service
The FREAS Call Center processes all work requests and inquiries for the Facilities, Real Estate, and Auxiliary Services group. We can be reached by phone 24/7 for maintenance emergencies and urgent issues and by email at fixit@udel.edu. During office hours, we continually monitor the fixit mailbox to ensure timely responses.
Maintenance Emergencies
Our phone line 302-831-1141 is staffed 24/7/365 for maintenance emergencies. Call us as soon as possible whenever there’s an issue such as a leak, flood, power outage, or no heat in winter.
Customer Service Office Hours
Monday – Friday
7:00 am – 11:00 pm
Saturday – Sunday
8:00 am – 8:00 pm
Report a Facilities Problem
Use fixit form or email
The following information is required when reporting a problem in your workplace/residence hall:
1. Location of the problem
2. Floor and room number (if applicable)
3. Other location information if floor/room not available
4. Your name
5. Your phone and UD role (i.e.student, faculty, staff, etc.)
6. Describe the problem in as much detail as possible
7. Note whether the problem has been reported previously.
Urgent (call) vs Not Urgent (email)
|
Issue |
Fixit |
Call |
|
Facilities issues affecting ADA or Disability Support * |
|
x |
|
Fire alarms and smoke detectors * |
|
x |
|
Malfunctioning door alarms * |
|
x |
|
Leaks from ceilings, pipes, fire sprinklers, etc |
|
x |
|
Broken window or door glass |
|
x |
|
Elevator not working |
|
x |
|
Electrical outlet not working with other power available |
x |
|
|
No power to an entire room, floor, or building |
|
x |
|
Light out with other lighting available |
x |
|
|
Light out with no other lighting available |
|
x |
|
Too hot or too cold |
x |
|
|
Too cold when outside temperature is near freezing |
|
x |
| Noise from HVAC vents or unexpected noise from mechanical rooms | x | |
| Noise with no obvious source | x | |
| Door won’t open, close, lock or unlock | x | |
| Door is difficult to shut or making noise | x | |
| Clogged toilet with other stalls available | x | |
| Clogged toilet with no other stalls available | x | |
| Clogged sink with others available | x | |
| Clogged sink with no others available | x | |
| Pest control for ants, flies, etc | x | |
| Animal in building | x | |
| Damaged or missing ceiling tiles | x | |
| Damaged carpeting or floor tiles | x | |
| Damaged paint or drywall | x | |
| Damaged or missing AC vents or grills | x | |
| Dining Halls – Refrigerators and freezers not working | x | |
| Dining Halls – Food prep equipment not working | x | |
| Broken or missing furniture | x | |
| Residence Hall bed adjustments (raise/lower/bunk/unbunk) | x | |
| * – Call 9-1-1 for immediate life safety and security issues |
Useful Links
- FAQ’s
- Request maintenance for UD buildings and grounds
- Submit a Request For Service-Facilities for reimbursable work
- Project Approval Form
- Project Approval FAQs
- Project or Non-Project matrix
- Lock Out Tag Out – External
- Lock Out Tag Out – Internal
- Green Reservations
- Repairs and Refunds for vending and laundry machines
- Repair internet, cable TV, or phone
- Fire extinguishers
- General Equipment Data Sheet
- Lab Equipment Data Sheet
- Silica Dust Policy (EHS)
General Resources
Central Plant Operations
The Central Plant Department is responsible for the following:
- Central Steam Plant and underground steam distribution system
- East and West Chilled Water plants and underground chilled water distribution system
- Industrial, commercial and residential heating boilers and furnaces
- Refrigeration equipment rated at or above 20 tons
Central Boiler & Chilled Water Plant
(302) 831-3624
- Equipment operators are on duty 24 hours a day, 7 days a week
- Equipment operators handle after-hour emergency repair calls and dispatch maintenance personnel
Central Plant Boiler Shop
(302) 831-6133
- Install and repair boiler and furnace equipment
- Maintain high pressure underground steam distribution system
- Maintain high pressure steam equipment in buildings
Central Plant Heavy Refrigeration Shop
(302) 831-6196
- Maintain refrigeration equipment including compressors, condensers, cooling towers and pumps
- Maintain underground chilled water distribution system
Joe Lapalombara
Assistant Director of Operations
(302) 831-4878
joelap@udel.edu
Heating and Cooling Services
Corrective maintenance performed by the HVAC Department:
- Preventative maintenance on all HVAC equipment including pumps, motors, fans, piping, valves, and steam traps, etc.
- Changing filters on all air handlers, fan coils, unit ventilators, etc.
- Repairs and maintains all HVAC controls including pneumatic, electric, and electronic
- Maintains and repairs all components of the steam distribution system in a building
- Maintains and repairs all water distribution systems in each building
- Maintains RO/DI systems including stills
- Responsible for the maintenance and repair of all light refrigeration equipment 20 tons or less
- Utilizing the Energy Management System to ensure environmental comfort and to maximize energy savings
Chargeable Services
- Evacuation of refrigerants per the Clean Air Act of 1990
- Renovations or modifications to the existing HVAC system in a building or room
- Maintenance and repair to domestic refrigeration equipment (iceboxes, environmental boxes, walk-in boxes, etc.)
SECOND SHIFT MAINTENANCE & OPERATIONS
The second shift M&O team is comprised of personnel from various skilled trades and provides quick response to urgent maintenance issues and assesses these situations for immediate additional support or follow-up during regular hours. When not responding to urgent issues, the team works on routine maintenance assignments.
Information Services
The goal of the Information Services is to increase knowledge management and the associated education it brings to M&O and the organizations we support across the University of Delaware. The central function of Information Services will be the collection, management and dissemination of information relating to M&O services in support of improving the broader mission of FREAS.