The Facilities Operations department operates and maintains the University of Delaware’s campus in support of the University’s teaching, research and community service responsibilities. We are responsible for the maintenance, operation, protection, and preservation of the facilities of the University of Delaware. All University of Delaware students, faculty, staff and visitors are our customers.

Fixit Request

Click above for non-urgent repairs. Call 831-1141 for urgent response. Click here for examples.

RFS Facilities

Pre-approval is required for projects. Click here for the project approval FAQs.

Work Order Status

Click above to view the status of all your current work orders.

Facilities Notices

To view facility outages, visit the online alert system by clicking above.

Customer Service

The FREAS Call Center processes all work requests and inquiries for the Facilities, Real Estate, and Auxiliary Services group. We can be reached by phone 24/7 for maintenance emergencies and urgent issues and by email at fixit@udel.edu. During office hours, we continually monitor the fixit mailbox to ensure timely responses.

Maintenance Emergencies
Our phone line 302-831-1141 is staffed 24/7/365 for maintenance emergencies. Call us as soon as possible whenever there’s an issue such as a leak, flood, power outage, or no heat in winter.

Customer Service Office Hours
Monday – Friday
7:00 am – 11:00 pm
Saturday – Sunday
8:00 am – 8:00 pm


Report a Facilities Problem

Customer Service Center Supervisor

Vejsuwan Phommachanh

(302) 831-1141

Customer Service Representatives

Caralee Barr

Mary Lou Moore

Loraine O’Toole

Manager, Information Services

John Schwander

(302) 831-1987

Use fixit form or email

The following information is required when reporting a problem in your workplace/residence hall:
1. Location of the problem
2. Floor and room number (if applicable)
3. Other location information if floor/room not available
4. Your name
5. Your phone and UD role (i.e.student, faculty, staff, etc.)
6. Describe the problem in as much detail as possible
7. Note whether the problem has been reported previously.

Urgent (call) vs Not Urgent (email)




Facilities issues affecting ADA or Disability Support *



Fire alarms and smoke detectors *



Malfunctioning door alarms *



Leaks from ceilings, pipes, fire sprinklers, etc



Broken window or door glass



Elevator not working



Electrical outlet not working with other power available



No power to an entire room, floor, or building



Light out with other lighting available



Light out with no other lighting available



Too hot or too cold



Too cold when outside temperature is near freezing


Noise from HVAC vents or unexpected noise from mechanical rooms   x
Noise with no obvious source x  
Door won’t open, close, lock or unlock   x
Door is difficult to shut or making noise x  
Clogged toilet with other stalls available x  
Clogged toilet with no other stalls available   x
Clogged sink with others available x  
Clogged sink with no others available   x
Pest control for ants, flies, etc x  
Animal in building   x
Damaged or missing ceiling tiles x  
Damaged carpeting or floor tiles x  
Damaged paint or drywall x  
Damaged or missing AC vents or grills x  
Dining Halls – Refrigerators and freezers not working   x
Dining Halls – Food prep equipment not working x  
Broken or missing furniture x  
Residence Hall bed adjustments (raise/lower/bunk/unbunk) x  
* – Call 9-1-1 for immediate life safety and security issues     

Central Plant Operations

The Central Plant Department is responsible for the following:

  • Central Steam Plant and underground steam distribution system
  • East and West Chilled Water plants and underground chilled water distribution system
  • Industrial, commercial and residential heating boilers and furnaces
  • Refrigeration equipment rated at or above 20 tons

Central Boiler & Chilled Water Plant

(302) 831-3624

  • Equipment operators are on duty 24 hours a day, 7 days a week
  • Equipment operators handle after-hour emergency repair calls and dispatch maintenance personnel

Central Plant Boiler Shop

(302) 831-6133

  • Install and repair boiler and furnace equipment
  • Maintain high pressure underground steam distribution system
  • Maintain high pressure steam equipment in buildings

Central Plant Heavy Refrigeration Shop

(302) 831-6196

  • Maintain refrigeration equipment including compressors, condensers, cooling towers and pumps
  • Maintain underground chilled water distribution system

Joe Lapalombara

Assistant Director of Operations
(302) 831-4878

Heating and Cooling Services

Corrective maintenance performed by the HVAC Department:

  • Preventative maintenance on all HVAC equipment including pumps, motors, fans, piping, valves, and steam traps, etc.
  • Changing filters on all air handlers, fan coils, unit ventilators, etc.
  • Repairs and maintains all HVAC controls including pneumatic, electric, and electronic
  • Maintains and repairs all components of the steam distribution system in a building
  • Maintains and repairs all water distribution systems in each building
  • Maintains RO/DI systems including stills
  • Responsible for the maintenance and repair of all light refrigeration equipment 20 tons or less
  • Utilizing the Energy Management System to ensure environmental comfort and to maximize energy savings

Chargeable Services

  • Evacuation of refrigerants per the Clean Air Act of 1990
  • Renovations or modifications to the existing HVAC system in a building or room
  • Maintenance and repair to domestic refrigeration equipment (iceboxes, environmental boxes, walk-in boxes, etc.)

Information Services

The goal of the Information Services is to increase knowledge management and the associated education it brings to M&O and the organizations we support across the University of Delaware. The central function of Information Services will be the collection, management and dissemination of information relating to M&O services in support of improving the broader mission of FREAS.

John Schwander

Manager, Information Services

(302) 831-1987


Vejsuwan Phommachanh

Customer Service Center Supervisor

(302) 831-1141


Theresa DeRose

Financial Analyst

(302) 831-1192


M&O Key Contacts

Paul Dickinson

(302) 831-2619

Mike Guns

Associate Director, Maintenance Strategy & Planning
(302) 831-4055

Joe Lapalombara

Associate Director of Operations
(302) 831-4878

John Schwander

Information Services Manager
(302) 831-1987

Jennifer Clem

General Manager, Lewes Campus
(302) 856-7303

Vejsuwan Phommachanh

Customer Service Supervisor
(302) 831-1141