FREQUENTLY ASKED QUESTIONS

GENERAL FAQ’S

Who is eligible to participate in EHW Programs?

Employees, retirees, and their spouses are eligible to participate in our programs and services. Graduate and undergraduate students are not eligible to participate. Dependents are unable to participate in Employee Health and Wellbeing programs, but may use the facilities within Carpenter Sports Building, as long as a parent is present. Please review the Recreation Services Policies & Procedures Manual for more information.

What are Wellness Dollars?

Wellness Dollars are virtual dollars that you can spend on health and wellbeing programs. Full-time employees and retirees receiving benefits will get 75 Wellness Dollars per fiscal year. Employees working part-time and receiving benefits will get 38 Wellness Dollars per fiscal year.

How do I spend my Wellness Dollars? Wellness Dollars can be used for Employee Health & Wellbeing programs and services. They are not real dollars and cannot be spent on items external to the University. Throughout the year, you will be able to use them for University-wide health challenges, health screenings, nutrition programs, personal training, fitness assessments, fitness classes, lockers and more. When you visit the program registration site, you will be able to use your Wellness Dollars. The system is set up to pull from your Wellness Dollar bank first. If you deplete your Wellness Dollars, you can pay out of pocket. If you do not use all of your Wellness Dollars by June 30, you lose them. You cannot roll them into the next year’s bank. Each July 1, you will start fresh with 75 Wellness Dollars.

Who can use Wellness Dollars? You are the only one who can use your Wellness Dollars for programs and services. Although your spouse is able to participate in our programs, they cannot access your Wellness Dollar account. Spouses will pay the equivalent cost out of pocket. Wellness Dollars are non-transferable, which means you cannot give them to a co-worker if you are not planning to use them. Miscellaneous wage employees do not receive Wellness Dollars, however they can participate in Employee Health and Wellness programs by paying the equivalent out of pocket fee.

What other services do I have access to?

Recreation Services

Aside from the Employee Health & Wellbeing services offered, you are eligible to take the Recreation Services fitness classes or participate in their personal training program. Additionally, you have access to all of the facilities within the building. Please note that there may be times that facilities are reserved for classes or other events and may be unavailable to the public. Feel free to call the CSB front desk (831-8600) if you have any questions about facility use/reservation.

Lockers & Laundry Service

There are two locker rooms within Carpenter Sports Building. To rent a locker in the employee locker room, there is a small fee of $75 per year. Lockers are available for rent for the fiscal year starting in July. If you do not wish to purchase a locker in the employee locker room, there are general locker rooms for you to use. The CSB front desk can provide you with a lock for daily use. There is no fee associated with using the general locker room. You also have access to laundry service, for a fee of $60 per year. Laundry service includes daily washing & machine drying of your items in a mesh bag (provided), and a towel. Clean laundry is returned to a passcode-protected room on the main level. Lockers and laundry service can be rented online or in person at the cashier’s desk in the CSB.

Where is Employee Health & Wellbeing located?

Our Office

We are located in the Carpenter Sports Building, affectionately known as the Little Bob. You can access the CSB from North College Avenue or from Main Street.

Our program office is room 124, right across from the pool.

The Employee Fitness Center is just past our office, located in room 127 (between the 2 large gyms). Accessing the CSB In order to enter the CSB, you will need a valid University ID. When you enter through the main doors, simply swipe or tap your ID at the turnstiles for access to the building. Once in, you have access to all facilities within the CSB, provided there is not a scheduled event in a specific area.

FITNESS SERVICES

How do I purchase a personal training package/fitness assessment/know your numbers screening?

Due to COVID-19, we are currently not offering in-person fitness services at this time. If you are interested in purchasing sessions when we return on campus at a later date, please complete the Fitness Services Request Form here. We will send you an email regarding these sessions at a later time. Thank you!

How do I schedule an appointment?

Due to COVID-19, we are currently not offering in-person fitness services at this time. If you are interested in purchasing sessions when we return on campus at a later date, please complete the Fitness Services Request Form here. We will send you an email regarding these sessions at a later time. Thank you!

What if I need to cancel an appointment?

Please contact wellbeing@udel.edu or call 302-831-8388 to cancel your appointment with 24 hours or more in advance to reschedule. No shows will not be rescheduled or reimbursed.

FITNESS CLASSES

Class Descriptions

View all class descriptions here.

How do I register for a fitness class?
  • Log in” on the Registration Portal with your CAS credentials
  • Select “Employee Wellbeing Fitness Classes” or “Employee Wellbeing Programs
  • Scroll down list and select on the specific program you are wanting to attend.
  • Select “Register“, “Accept” waiver if applicable, and “Checkout” to complete registration.

Review more program registration information here.

Please note: For fitness classes, registration opens 24 hours before the start of class and closes 5 minute after the start of class. Guests must join within the check-in period of 15 minutes before class and 10 minutes after the class has started. For safety reasons, we cannot let participants into classes later than 10 minutes after the designated start time.

How do I join a virtual class or program after registration?
  • Log in” to the Registration Portal with your CAS credentials within 15 minutes prior to program start time.
  • Click on the bell icon to view your notifications in the upper right hand corner of your screen.
  • Click on “JOIN SESSION.
  • For further guidance, please watch instructional video
How do I cancel a class?

If guests are unable to attend the program any longer, guests must cancel their registration through the Registration Portal.

  • Click on your username at the top right of the Registration Portal home page
  • Click “Profile” from the dropdown
  • Click “Programs” from the list on the left of the page
  • Click on the icon of the 3 stacked dots for the class reservation you no longer want to attend
  • Click “Cancel Registration

View more program registration information here.

How do I purchase an All-Access Membership?

If wellness dollars are available, please fill out this form and you will receive confirmation when the membership is added to your account.

If no wellness dollars are available, please visit the Carpenter Sports Building Cashier to purchase the membership for $75 via cash, credit, or check.

How can I give feedback about classes, instructors or schedule?

Fill out our Fitness Feedback Form – here

EMPLOYEE HEALTH & WELLBEING

CONTACT

Carpenter Sports Building

26 N College Ave Room 125, Newark DE 19716
P: (302) 831-8388 wellbeing@udel.edu

Hours

Monday-Thursday: 5 a.m. – 11 p.m.
Friday: 5 a.m. – 9 p.m.
Sat-Sun: 10 a.m. – 9 p.m.