(302)831-6000 askit@udel.edu

LEARNING TOOLS & RESOURCES

This page lists the technology resources that you will use during your time at UD. Under each resource or tool you will find a basic description and links to accessing the resource,

Canvas

UD uses Canvas as its Learning Management System (LMS). A LMS can be used by instructors to post assignments, quizzes, student grades, and other course materials. You will see your courses appear in Canvas as your instructor publishes them. Information Technologies at UD  recommends that you download any assignments/materials you may need or want to keep from each of your Canvas courses as a personal backup. Instructors can restrict access to course materials after the course is over and you will not be able to retrieve your information from the course.

You can login to Canvas through the Canvas Gateway page. You will need your UDelNet ID (beginning part of your UD email address), the password you created, and a 2-factor code. 

Next steps:

Have questions or Technical Issues related to Canvas? 

Contact AskIT (302-831-6000) or email canvas-info@udel.edu

Zoom

All UD students have access to a free Zoom Pro account while attending the University. Zoom is a video conferencing platform that can be used for taking a course live, attending virtual events around campus, studying with your peers, or even speaking with your instructor during virtual office hours. 

To log into Zoom you will use your UDelNet ID (beginning part of your UD email address), the password you created, and a 2-factor code. The link to set up an account is located below along with instructions to sign in and use your account. You must always sign in through UD, or you will not be authenticated to join UD class meetings. 

Next Steps: 

Have Questions or Technical Issues about Zoom?

Contact AskIT at (302-831-6000) or email AskIT@udel.edu

G Suite

G Suite is a series of Google applications that you can access using your University of Delaware credentials. G Suite applications include: Gmail, Drive, Docs, FileStream, Sites, Calendar, Groups, Sheets, and Slides. Students retain access to these G Suite applications, including their Gmail account, after graduation.

Next Steps: 

Have Questions or Technical Issues?

Contact (302-831-6000) or email AskIT@udel.edu. 

Office 365 for Education 

All students enrolled in UD classes receive free access to Microsoft Office 365 (O365) applications. These applications include: Word, Excel, Powerpoint, OneNote, and Teams. You can access these applications through the online portal or download these applications to your devices (e.g,. your computer, tablet, or smartphone). New students can access these resources starting in late August.

When a student is no longer enrolled in classes, Office 365 applications will stop working on the student’s computer or device, but the files created by the student will remain on the computer or device. UD’s Information Technologies recommends that students download any course-related or personal files from their OneDrive accounts to a location that they can access after they leave UD. 

Next Steps: 

Have Questions or Technical Issues?

Contact (302-831-6000) or email AskIT@udel.edu

VPN 

The University of Delaware allows students to use Virtual Private Network (VPN) client software. This software provides a secure, point-to-point connection over the Internet, letting you connect to UDelNet from off campus as if you were on campus. When you are off campus, you will need to use VPN software to access UD resources otherwise restricted to on-campus use. A VPN is usually not needed when accessing cloud services or other sites on the internet.

Next Step: 

Have Questions or Technical Issues? 

Contact (302-831-6000) or email AskIT@udel.edu

UDeploy 

UDeploy is a software hub where you students can download a variety of software for your their courses.

Next Step: 

Have Questions or Technical Issues?

Contact AskIT (302-831-6000) or email AskIT@udel.edu

UD Service Portal 

This growing portal is where you can access information about IT services and submit help requests. The portal’s knowledge base provides solutions to technical issues.

UD’s Service Portal includes a Knowledge Base with articles on how to resolve technical issues you may be experiencing and information about IT services. If you are experiencing technical issues (e.g., you cannot reset your password), you can also submit a “help request” to through the portal.  

Next Step: 

Have Questions or Technical Issues?

Contact AskIT (302-831-6000) or email AskIT@udel.edu

UD Capture

UD Capture Classroom is a system that records instruction or activities in real-time as they occur in an on-campus classroom session. Recordings may include video from your instructor’s computer and/or document camera as well as the sound from the classroom. Classroom capture recordings can be a great way for you to review material for a test or exam in a study group setting or to catch up on a missed class due to an excused absence or sporting event.  Only your instructor can request UD Capture for your course. If your instructor chooses to use UD Capture, the recordings will be available for you to review in your Canvas course, UD’s Learning Management Systems. You can find courses that plan to use UD Capture by searching with UD Courses Search. 

Next Step:

Have Questions or Technical Issues?

Contact AskIT (302-831-6000) or email AskIT@udel.edu

WordPress

While enrolled at UD, you are given access to a personal WordPress website (sites.udel.edu/UDelNetID) that you can activate and use for course purposes. To create your WordPress website, log in to sites.udel.edu/wp-admin and provide your UD credentials (Net ID, password). 

Next Step:

Have Questions or Technical Issues?

Contact AskIT (302-831-6000) or email AskIT@udel.edu

Qualtrics

Some UD courses may require students to create surveys, conduct research, or complete assignments using a software program called Qualtrics. Qualtrics is licensed by the University of Delaware and allows students to create complex forms for data collection. Your instructor will notify you if Qualtrics will be needed. You can create a Qualtrics account by logging in at delaware.qualtrics.com.

Next Step:

Have Questions or Technical Issues?

Contact AskIT (302-831-6000) or email AskIT@udel.edu

UD Dropbox

This service allows individuals at UD to send and receive large files that cannot be sent via email.

Next Steps:

Have Questions or Technical Issues?

Contact AskIT (302-831-6000) or email AskIT@udel.edu

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