(302)831-6000 askit@udel.edu

Remote learners of UD

For UD students who are not physically attending classes on campus, this checklist is for you! Make sure you’re up-to-speed on the following tech tips and requirements.

☐ Make sure your computer meets UD’s recommended computer specs

☐ Install software on your device

 ☐ Office 365 for Education (FREE) 

 ☐ Anti-virus software. Free options: Windows Defender / Avast for MacOS (read our Anti-Virus Policy)

 ☐ Zoom (learn more about Zoom)

 ☐ Other software (as needed) through UDeploy 

Backup your files (Google Drive, Google Filestream, OneDrive)

☐ Add to your browser bookmarks

 ☐ IT Status Twitter feed (know when eduroam Wi-Fi and other services are down)

 ☐ My UD Settings (for password resets and 2FA settings)

   ☐ UD IT Knowledge Base

☐ Check your UD email with Gmail for important announcements from your instructors and UD

Review your coursework including syllabi, assignments, videos, readings and more in Canvas

Review and install any speciality software required by your course and instructor.

☐ Review available Learning Tools & Resources

☐ Review important Security Information

Be aware that students should obey local laws when using technology such as VPNs. If you are unable to participate in class work due to these limitations, reach out to your instructor.

Get Tech Support

Students can contact the UD Information Technologies Support Center for help with their campus technology needs.

Call (available 24/7): + 1 (302) 831-6000
Email: askit@udel.edu
Submit a help request
Check out the Knowledge Base

Tips for attending classes remotely

  • Install the Zoom Client Software on your computer and the Zoom app on your mobile devices.
  • Familiarize yourself with Zoom’s features
  • To get the best experience we recommend using a headset with mic — USB or Bluetooth noise isolating or active noise cancelling headphones with a microphone
  • We also recommend having a Webcam — your computer needs a decent processor (CPU) – Intel Core i5 or better, to run your webcam (and Zoom) well. For webcams we recommend USB models with at least 720p resolution
  • Having issues playing videos in your course? Troubleshoot common video playback problems.
  • If your network is struggling while using Zoom, refer to our guide on how to reduce your Zoom bandwidth usage.
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