302-831-8939 studentlife@udel.edu

Introduction to Student Wellbeing

bit.ly/udwellbeing21

overlapping venn diagram shows intersections of wellbeing factors

At the University of Delaware, we believe wellbeing should be defined by assessing four main factors:

Health

Physical and mental states, measured objectively, which affect daily living.

Wellness

Emotional and personal state, measured subjectively, which drives daily outlook, inclusive of environment, sense of purpose, and other essential aspects of life such as financial, social and spiritual outlook.

Community & Connection

Meaningful connection to the people, places, and systems that shape us and which we influence; and communities of work, learning, and living where individuals are valued.

Thriving

Personal acceptance and self-efficacy that enable resiliency and advocacy for self and others. Individuals that benefit from a universal climate attentive to wellbeing are able to thrive in ways that will raise the collective wellbeing of their community.

Holistic wellbeing services and support are provided for graduate and undergraduate students through the Center for Counseling and Student Development, Student Health Services, and Student Wellness and Health Promotion

in close collaboration with: Recreation Services and Athletics, Office of the Dean of Students, Disability Support Services, Student Diversity & Inclusion, Center for Black Culture, Employee Health & Wellbeing, Office of Student Conduct, Office of Institutional Diversity, Equity & Inclusion, University of Delaware Police Department and more.

Common Questions

About Services

Nonstop Support
  • CareNet for medical questions: 800-681-3957
  • UD Helpline for victim advocacy: 302-831-1001, press 1
  • UD Helpline for mental health: 302-831-1001, press 2
  • Crisis Text Line for mental health: 741741, send UDTEXT or STEVE
Don’t see your question? Have feedback? Email studentwellbeing@udel.edu.
What services are available and do they cost money?

Students can find a detailed, downloadable list of services on the Wellbeing webpage. Services are covered by the Student Wellbeing Fee, which is paid by all full-time graduate and undergraduate students and can be paid by part-time students as well. Students are required to have health insurance while at UD, but wellbeing services do not interact with insurance except in special medical situations where outside labs are involved.

There are also a variety of active pursuits and organized recreational activities that students can connect with on the Recreation page.

How do students use services and what happens after hours?
Students can call any of the wellbeing units to schedule an appointment for the service of their choice. Offices are generally available on weekdays from 8 a.m. to 5 p.m.:

Student Health Services: 302-831-2226
Student Wellness and Health Promotion: 302-831-3457
Center for Counseling and Student Development: 302-831-2141

After business hours, students can connect with nonstop support on:

CareNet for medical questions: 800-681-3957
UD Helpline for victim advocacy: 302-831-1001, press 1
UD Helpline for mental health: 302-831-1001, press 2
Crisis Text Line for mental health: 741741, send UDTEXT or STEVE

What should families do if they become worried about their student's wellbeing?
CCSD offers a family and friends resource to help family members assess and refer any mental health concerns. Families who are concerned about their student’s wellbeing but unsure of what type of support may be needed should reach out to the Office of the Dean of Students.

We hope that all students strive to be upstanders rather than bystanders, meaning they will choose to act to reduce harm and protect wellbeing at all times.

It’s as simple as using the tools described here, or caring enough to suggest that a fellow student seek help rather than continuing to struggle. Pursuing these connections enhances the UD experience, and helps students develop advocacy skills that will serve their success for years to come.

Common Questions

About Support

Students Starting Off Strong
Don’t see your question? Have feedback? Email studentwellbeing@udel.edu.
How can families support their student in connecting to UD?

Help them understand amnesty policy and what it means to be an active bystander. Encourage them to save the phone numbers for our 24/7 support services (302-831-1001, 741741) in case they or a friend are ever in need, and to use the Student Life website to find ways to be active and connect with others. All families should engage with our Parent and Family Engagement resources to become more informed about what their student may encounter on their journey and how to help them support their own success.

What should new students be doing now to support their success?
Save numbers for the UD Helpline (302-831-1001) and Crisis Text Line (741741) now, and download the LiveSafe app.

Submit immunization (including COVID-19) and medical history documents to Student Health before the semester begins.

Students who have been seeing a care provider should use our Transition of Care Guide for next steps, and register with our Disability Support Services team so that their diagnosis is on file if they ever need accommodations.

What happens in an emergency?
In an emergency, students should always dial 911. On or near campus, they will be routed to UDPD for assistance. Students should ensure that their cell phone number and that of a family member is in their emergency contact profile within UDSIS.

We Are Blue Hens values

Respect
Openness
Engagement
Mentorship
Innovation

Outcomes Include:

Self Advocacy Skills
Clarification of Values
Reducing Barriers to Seeking Care

The Wellbeing Center at Warner Hall and our new Campus Coalition for Wellbeing and Mental Health represent a new and exciting chapter that includes adopting a shared framework and policies regarding community wellbeing.

These efforts will refocus our work and help UD continually strive toward better and more inclusive service to students.

Common Questions

About Vision

What’s Ahead

Safety guidelines for the upcoming semester are coming soon. We look forward to connecting with you this fall!

Don’t see your question? Have feedback? Email studentwellbeing@udel.edu.
What can the UD community expect this fall?
Our team of scientists and public health experts continue to monitor developments associated with the coronavirus, as well as assess guidance from the State of Delaware Division of Public Health. Guidelines to keep the UD community safe this fall will be posted on the University’s main Coronavirus website and sent out via email to all students as they develop.

COVID-19 Vaccination Requirement
By August 15, all students who will be on UD campuses this fall are required to upload either a photo of their COVID-19 vaccination card, or documentation of their religious or medical exemption. Instructions are on the Student Health website at udel.edu/studenthealth.

When can I visit the Wellbeing Center at Warner Hall?
The Wellbeing Center at Warner Hall will be fully operational in fall 2021, but hours of operation are still being finalized. Students should stay tuned to the Student Life website and 1743 Welcome Days schedule for information on opening receptions and events. Families should use the Blue Hen Family Hub to stay updated about special events for them as well, such as a welcome reception that is slated to be held during Parents and Family Weekend.
What should students do if they have a question about wellbeing and don't know who to ask?
Students should reach out to any of the offices below for assistance. All provide HIPAA and FERPA compliant care and we will be happy to help them connect with the right campus expert for their needs.

Student Health Services: 302-831-2226
Student Wellness and Health Promotion: 302-831-3457
Center for Counseling and Student Development: 302-831-2141

After business hours, students can connect with nonstop support on:

CareNet for medical questions: 800-681-3957
UD Helpline for victim advocacy: 302-831-1001, press 1
UD Helpline for mental health: 302-831-1001, press 2
Crisis Text Line for mental health: 741741, send UDTEXT or STEVE

General questions can be sent any time to studentwellbeing@udel.edu.