Troubleshooting Tips

If you are experiencing trouble, EverFi can be reached 24/7 at 866-384-9062 or https://resources.everfi.com/help/ 

  • (please read the Troubleshooting tips below)

If you need to contact the Office of Equity & Inclusion we will need your UD ID# and a screen print (can use Snipping Tool) of your problem in order to help you determine if EverFi or UD IT can help you.  Please send your request to:  knowmore@udel.edu 

  • (please read the Troubleshooting tips below)

A course that you have already enrolled in during a previous academic year (you would see it on your Past Courses tab), click “Add a Course” in the top right corner of your dashboard to re-enroll in your current required course. Please see the sample screenshots below.

No Courses

If you see no current courses:

 

Click on the green button [Add a Course] and choose the course you should take: Sexual Assault Prevention for Undergraduates, Sexual Assault Prevention for Graduates, or Faculty & Staff. 

Application Error

If your error looks like this:

Please contact EverFi Help Desk for support:  1-866-384-9062 or https://resources.everfi.com/help/

Blank Screen – Sorry Something Went Wrong – from EverFi.net

If your error looks like this:

Please contact EverFi Help Desk for support:  1-866-384-9062 or https://resources.everfi.com/help/

Unauthorized Access

If your error looks like this:

Please contact the Office of Equity & Inclusion and include your UD ID and your group: Undergrad, Grad, or Employee. Please send your request to the following email knowmore@udel.edu

Troubleshooting Tips

Both AlcoholEdu and kNOw MORE Sexual Misconduct Prevention are programs that we have partnered with Everfi to bring to our campus. The University of Delaware’s IT department does not manage these programs and are unable to assist with troubleshooting. If you are experiencing technical troubles with kNOw MORE, please try these troubleshooting tips:

  1. Operating System & Browsers

    For best performance please use:

    • Mac: Chrome/Firefox/Safari (latest version)
    • Windows: Chrome/Firefox/Edge (latest version)

    Browser Settings

    • JavaScript:  Must not be disabled
    • Pop-Up Blockers:  Must be disabled
    • Security Level Settings:  Default settings supported; IE Maximum Security levels not supported
    • Privacy Settings:  Default settings supported; Maximum Privacy Setting (disabling cookies) not supported
    • Third Party Cookies: Must not be blocked
  2. You may be too far zoomed in. Try zooming out. (Control button and minus button)
  3. Close all other applications and tabs. (iTunes, Facebook, YouTube, etc). Additionally, do not have any CDs or DVDs playing on the computer while viewing the course.
  4. Clear your cache.
  5. If on a wireless connection, try a wired connection.
  6. Switch to another supported browser. I would try Chrome first and then Firefox.
  7. Reboot the computer.
  8. Disable all popup blockers and 3rd party toolbars.
  9. Try accessing the course from a different connection (computer lab, library, etc.).
  10. Try watching the videos on your phone or tablet and then switch back to your computer to finish the course.
  11. Try accessing the course at a different time of day (eg. during non-peak internet usage hours,  i.e. morning).

If none of these tips work, please contact Technical Assistance at Everfi for any technical difficulties within the program! They can be reached at 866-384-9062 or by using the “Help” button on each page of the program or https://resources.everfi.com/help/

For any technical issues with logging into your UD network page, please contact IT at the University of Delaware, www.udel.edu/it, and click on the “Need Help” button.