* consult with qualified colleagues when working with clients/patients in crisis
Difficult Conversations
- The Complete Idiot’s Guide to Difficult Conversations— this is a pretty good (quick, accessible) book on lots of different types of difficult conversations.
- Five Things You Should Never Say to People with Cancer — though not everyone agrees on these, they are worth considering for anyone going through a tough health diagnosis/event.
- How Not to Say the Wrong Thing — an op-ed piece from the LA Times with an easy, logical strategy when communicating with someone experiencing grief or trauma.
- How To Break Bad News: A Guide for Health Care Professionals, by Buckman & Kason (1992)
- Kelley 2010 difficult conversations.pdf
- Wikihow: Breaking Bad News
Breaking Bad News to Children
- How to Share Bad News — Johns Hopkins Children’s Center
The following 3 articles all focus on communicating with children about terminal illness and death. While the content differs from our work with children, the methods do not…