Phone scam thwarted

The folks in UD’s Development Office report receiving a phone call that could be a variation on the phone support scam we mentioned last month.

I just received a telephone call from a man who claimed to be “Tom Collins,” with UD Business Solutions. He said his boss asked him to call me to get the serial number from my laser deskjet printer. I looked at the caller ID and it showed “PRIVATE NUMBER”, so I asked him if he was a UD employee. When he replied “yes,” I asked for his boss’s name and phone number saying that I would call him back. He then hung up on me.

This employee recognized that this phone conversation could have been the beginning of a scam support call. She knew not to give out serial numbers or confidential information to an unknown caller. Nice move asking for the phone number to call back!

Richard Gordon


  1. Good job to the employee! It should be how everybody’s supposed to handle suspicious calls. Healthy skepticism will do a lot to avoid being scammed.

    Well, unfortunately, these scams continue because by assuming an identity and posing as an employee of a reputable company, somehow, scammers are able to convince somebody to provide a sensitive information over the phone. I remember reading similar reports posted at and it’s a little discomforting that scammers can easily call people, try to scam them and get away with it.

    Isn’t there a preventive step more assuring than government reminders? Like being able to trace calls faster and catching the culprits? Or maybe alerting the authorities right away as soon as the call becomes suspicious?

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