eduroam Wi-Fi Refresh | Monday, October 21
What’s happening?
UD Information Technologies (UDIT) is working to address the eduroam Wi-Fi connectivity issues that many people have experienced lately. You need to take action before Monday, October 21 to stay connected to eduroam Wi-Fi.
At 6:30AM on October 21st, devices that have not been re-enrolled will lose their access to eduroam.
How to stay connected
To stay connected to eduroam, do the following for ALL of your wireless, eduroam-connected devices:
- In the settings on your device, “forget” eduroam Wi-Fi or eduroam profile
- Re-enroll your device through the Get Started at UD Wi-Fi network
Review the reconnection steps for your specific device.
Are you off-campus or studying abroad? Use these instructions.
If you do not complete these steps, your device will lose access to eduroam at 6:30 AM on Monday, October 21st. To regain access, you will need to complete these steps.
We’re here to help!
In-person assistance
In addition to our usual support presence, we will be adding pop-up help stations in the following locations. Stop by these locations to get your device re-connected by our staff.
Trabant Student Center Pop-up
Wednesday – Friday* | 11:00AM – 2:00PM (October 16 – 18)
Monday – Tuesday | 11:00AM – 2:00PM (October 21 – 22)
Morris Library Pop-up
Wednesday* | 11:00AM – 2:00PM (October 16)
Perkins Student Center Pop-up
Thursday – Friday* | 11:00AM – 2:00PM (October 17 – 18)
Monday – Tuesday | 11:00AM – 2:00PM (October 21 – 22)
Smith Hall (open year-round)
Monday – Thursday | 8:00AM – 11:00PM
Friday | 8:00AM – 10:00PM
Saturday | 9:00AM – 10:00PM
Sunday | 10:00AM – 11:00PM
Online/via phone assistance
As usual you will be able to use our support documentation, email and phone support services.
Online documentation for connecting to eduroam | services.udel.edu | FAQ
Email | AskIT@udel.edu
Call | (302)831-6000
FREE ICE CREAM (and a chance to win an iPad)
As a token of our appreciation, we will be giving away FREE UDairy ice cream coupons to students who get their devices checked at our pop-up help centers (while supplies last). Students also will be entered to win a new Apple iPad (drawing on Friday, Oct 18th at 3PM).
