ONECARD

The UD ONEcard serves as your official identification while at the University of Delaware. In addition to serving as identification, the ONEcard controls access to residential & dining halls, libraries, recreational facilities and other University buildings and services.

ONEcard Office

Student Services Bldg
30 Lovett Avenue
Newark, DE 19716
M-F 8:00am – 5:00pm
(302) 831-2273
id-card@udel.edu

Brandon Toole

ONEcard Supervisor
(302) 831-2077
btoole@udel.edu

Theresa Dutch-Tynan

Customer Service Representative
(302) 831-2273
ttynan@udel.edu
Warning

Wireless Charging Device Warning

Wireless charging uses magnetic induction to charge your phone. The ID Card Office strongly advises that you do not place anything (including your ONEcard) between your wireless-capable phone and the wireless charger.  The wireless charging process will damage your ONEcard.  Evidence of damage will be a distortion or bubble in the card where the internal chip is located, essentially overloading and damaging the chip.  The replacement cost for a damaged ONEcard is $10 and requires the damaged card to be surrendered to the ID Card Office.

For more information, see our post on UDaily: https://www.udel.edu/udaily/2018/september/onecard-care-id-center/

Fees

First Issued ONEcard: No Charge
Damaged Card (Surrendered at time of Replacement): $10
Lost/Stolen Card: $25
Defective: Waived if card is determined to be defective without damage

Am I eligible for a UD ID card?

All enrolled students are eligible to obtain a University of Delaware ID Card. Eligibility for Faculty/Staff members is determined by their personnel class. Spouses of University Faculty and Staff are also eligible for a University ID card, provided the University-affiliated individual is eligible.  For new Spouse Card Requests, A “White” Authorization card from HR – Payroll & Benefits is required.  White cards are available from Payroll and Benefits, located on the 2nd Floor of 413 Academy Street.  Both parties must be present and must show a valid ID with photo (e.g. the University employee- his or her UD card; spouse – a valid driver’s license or passport).

Visiting scholars, temporary employees, special groups and other department associates may also be eligible for a ‘Department card’ upon request by their unit. These ‘Department’ cards may be requested by filling out the Department Card Request Form.

University community members must bring government-issued photo identification to the ID Card Office to obtain a new ID card.

What does the card do?

The identification card may be used to access such services and facilities as parking and fitness centers, student activities and voting, the dispensary and student health services, athletic facilities and events, dining meals and points, laundry, and copiers with UD1 FLEX.

The library and University Bookstore systems are interfaced to read the ONEcard. You can use your card to check books out of the library or pay for books at the bookstore (whether with FLEX or from a scholarship or student loan disbursement to your student account).

Eligibility for these applications is determined by cardholder classification (determined by the Office of the Registrar/Human Resources) and account balance.

When do I have my UD ID Card made?

All eligible University students, faculty and staff are issued ID Cards through the ID Card Office, located in the Student Services Building.

  • New undergraduate students receive their ID Card at New Student Orientation.
  • New graduate students are eligible to receive their card once they are admitted and active in UDSIS.
  • Continuing Education students are eligible to receive their card at the start of the first semester in which they are enrolled.  CE cards are now printed with a picture.
  • Faculty and Staff obtain their cards at the ID Card Office after employee onboarding is completed.
  • Department cardholders can visit the office once their departmental contact has received email confirmation that the card request has been processed.
  • Spouses of card-eligible University faculty and staff may obtain a card by visiting the ID Card Office with the University-affiliated individual.   For new Spouse Card Requests, A “White” Authorization card from HR – Payroll & Benefits is required.  White cards are available from Payroll and Benefits, located on the 2nd Floor of 413 Academy Street.  Both parties must be present and must show a valid ID with photo (e.g. the University employee- his or her UD card; spouse – a valid driver’s license or passport).
What do I do if I lose my card?

Cards that are lost or stolen can be replaced with proper identification. A replacement fee of $25 is charged. For students, this fee can be paid by Debit/Credit or a charge to the student’s account. For faculty/staff members and other members of the University community, the fee can be paid by Debit/Credit, or check via Cashier’s Office.

If a lost or stolen card is recovered before a replacement is issued, you may reactivate the card with proper identification at the Student Services Building.

How do I report my card as lost/stolen?

Lost/stolen cards can be deactivated by visiting our website at www.udel.edu/onecard. Once signed in; select Card Services and Deactivate Card. This action will prevent unauthorized use of your card. If your log-in information is not known, an email should be sent to id-card@udel.edu to report the card as lost. For further assistance, you can call (302) 831-CARD (2273).

How does the ONEcard work?

A digitized image of the cardholder appears on the card, along with the cardholder’s name, UDID and classification. A half-inch encoded HICO magnetic stripe is read by the various system card readers on campus, retrieving the cardholder’s privileges, access and security.

What happens if my card doesn't work?

To obtain a replacement ID card for the damaged card, the cardholder must continue to meet the card eligibility criteria. You must surrender the damaged card at the time of issuing a new card.

How should I care for my card?
  • Don’t carry your card in your pants pockets unless it is in a wallet or some other type of protective case.
  • Don’t leave your ID card on your food tray. You might end up throwing it away.
  • Don’t wash your card.
  • Don’t store your card where it will touch other magnetic stripes.
  • Don’t store your card in your car, they will warp.
  • Don’t bend your card.
Can I punch a hole in my card?

Punching holes (for hanging, etc.), and burning (branding) are prohibited. These actions interfere with the electronic reading of the card and render them invalid.  This will damage the card and a fee will be assessed.