Moving to online classes: A Resource Guide for the ELI


Online learning

We want you to know that ELI staff and teachers are here to support you. Your health and safety is our top priority.

Below we have listed some important information about UD and ELI services that you can access throughout the session.

You can always visit for updates about this developing situation.

Getting Started Online

Attendance (IMPORTANT!)
It is important that you understand that attendance is still being taken and you must still “attend” classes online from within the U.S. to maintain your visa status. Not knowing how to use the online learning systems, or not having access to it, is not an excuse to be absent.

Connect to Zoom 
You will need to use Canvas and Zoom to take your classes. If you are having trouble connecting to Zoom, email your teacher. Here’s a Zoom Quick Start Guide for Students (pdf).

Find your teacher’s Zoom room
This is the Zoom Classroom Guide for Students. This document includes the time of the class, the Zoom meeting link, the teacher’s name and the teacher’s contact information.


If you have any general questions, or cannot connect with your teacher or advisor please call:

Tanya Kang 318 S. College building 302-831-7544
Lynn Robinson 189 W. Main building 302-831-2674
Jeanne Cannavo 108 E. Main building 302-831-7421

The Front Desk personnel will do their best to redirect you to the appropriate person.  If you reach a number and it is busy, please call the next number on the list.  Please email if you prefer.

Help with Zoom in Various Languages

For troubleshooting help with Zoom, please view the Support with Zoom documents, which have been translated into multiple languages. If your native language is missing, please email


Information about the tutoring center can be found by viewing the Tutoring Center Zoom Directory (pdf).

Office hours are Monday through Thursday, 1 p.m. – 5 p.m.

Tutoring Center Manager:
Ken Hyde

Listening Laboratory

Listening Lab lessons are available in Canvas.

Follow these instructions to access your Listening Lab lessons (pdf).

Virtual Academic Success Center

Advising in the Virtual Academic Success Center is for Academic Transition (AT) and Graduate Conditional Admissions (CAP) students. 

The Academic Success Center is open for help with general questions, AT major advising and Grad CAP advising.

The hours* for Spring 2020 are Monday through Thursday, 11 a.m. – 3 p.m.

For a complete calendar and more details, please visit the Virtual Academic Success Center information page.

*Note to students accessing advising from abroad: The Academic Success Center operates on US Eastern Standard Time.


General advising hours are for students in the Intensive English (IEP), Accelerated University English Program (AUEP) and all other non-Graduate CAP students. 

The advisor can help you with general questions, course selection, academic issues, and choosing and applying to a university.

Walk-in advising hours are Monday through Thursday, 12:10 p.m. – 1:10 p.m.
Advising by appointment is available Monday through Thursday, 1:30 p.m. – 3:30 p.m.

Meghan Graham

UD Services

Center for Counseling and Student Development (Counseling)
Beginning Friday, March 13 and continuing through March 29, the Center for Counseling and Student Development (CCSD) will not be having face to face meetings. Please call CCSD 302-831-2141 (or the UD Helpline after hours, 302-831-1001) if you are in need of emergent help or consultation. Further updates will be posted as they become available. Please see the CCSD website for updates.

UD Shuttle Bus
UD shuttle buses are not currently running. They are scheduled to resume on March 30.

On-campus dining continues with altered hours. Visit the UD Dining website for locations and hours.

Student Health Services (SHS)
Student Health Services hours are 8:30 a.m. to 5 p.m. Monday through Friday. Students cannot go to SHS without calling first 302-831-2226, so SHS staff can tell you where to go.
All members of the UD community are asked to practice good personal hygiene, maintain a healthy social distance from others and seek medical care if they feel ill. Students experiencing symptoms should call Student Health Services at 302-831-2226 to discuss their symptoms before visiting in person so they can be directed to the most appropriate care. Visit the SHS website for more information,

University Bookstore

Library, Museums and Press

ELI Services

Emergency Phone Number- 302-722-6634
If you have any emergency ELI or UD questions, you can call or text our ELI emergency number. Our ELI Housing Coordinator, Rebecca Boyle, has the phone all day and night. Please leave a message and say your full name if she cannot answer.

Emergency Global Community Number- 302-455-8332
If you live at the Global Community and have an emergency housing question, you can call or text our Global Community emergency number. Please leave a message and say your full name and room number if Olivia cannot answer.

You can also email Tim Kim ( or our ELI Team ( with any questions or concerns.


ELI Medical Insurance

Any current student who paid the ELI insurance fee for Session 4 20, is enrolled and can access their insurance card one of two ways:

  • Electronic ID Cards | Members can conveniently view, fax or email their ID card through the Geoblue mobile app under, “Eligibility.” Members can also access an electronic copy of the ID card on the Member Hub, at The printed copy of the ID card includes all the same information as the plastic copy, and is still valid at providers’ offices; OR
  • Email and we can email you a PDF copy of your insurance card.

Students who are on leave of absence (LOA) or vacation during Session 4 are not enrolled in ELI’s health insurance. Students who are staying in the United States and would like ELI health insurance coverage should contact with their full name, student ID#, and that they would like to have health insurance coverage. The cost is $298.00 and payment will be required before health insurance cards will be issued.

thumbnail of GeoBlue press release. Follow the link for a pdf version.It was decided that the following services, when prescribed by a physician that are medically necessary and consistent with the CDC guidance, would be considered for 100% coverage when associated with the COVID-19 diagnosis for all plans:

  • Emergency Room Fee – Covered at 100%
  • Associated Physician Consultation – Covered at 100%
  • Associated Urgent Care Consultation – Covered at 100%
  • COVID-19 Test (U0001) – Covered at 100%

See this message from GeoBlue >

OISS Information

OISS published a Frequently Asked Questions (FAQ) about immigration status and travel
As an international student or scholar, you have a number of unique questions and concerns, whether you are on campus or abroad this semester. As a result, the Office for International Students and Scholars has developed answers to a number of Frequently Asked Questions about immigration status and travel.

I am an ELI international student.  ELI will give its courses through remote learning. Will that affect my immigration status?

  • No, as long as you are enrolled full time in online classes.  The University of Delaware, including the ELI, will change to online classes March 23.  UD is doing this to keep students healthy during  COVID-19 concerns. This change will not impact (hurt) international students on F-1 and J-1 visa status. The US Department of Homeland Security (DHS) and the Department of State will permit online learning for F1 and J1 visa students at this time.  It is a temporary decision. If you decide to leave the U.S. to return to your home country, please notify OISS immediately.

Can I travel home and take classes from home?

  • The University does not recommend personal international travel at this time. However, ELI students who wish to go home for this semester must go to the ELI to discuss their academic plans. They must also contact OISS immediately to discuss their travel plans.  

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