Online classes: A Resource Guide for the ELI



Online learning

If you are taking classes remotely, we want you to know that ELI staff and teachers are here to support you. 

Below we have listed some important information about UD and ELI services that you can access online throughout the session.

Getting Started Online

Attendance (IMPORTANT!)
It is important that you understand that attendance is still being taken. Not knowing how to use the online learning systems, or not having access to it, is not an excuse to be absent.

Connect to Zoom 
You will need to use Canvas and Zoom to take your classes. Here’s a Zoom Quick Start Guide for Students (pdf). If you are having trouble connecting to Zoom, email your teacher.

If You Have a Question

Front Desk Zoom QR codeIf you have any general questions, or cannot connect with your teacher or advisor please contact the front desk at (or use the QR code).

Monday | 8 a.m. – 12 p.m. (noon)
Wednesday | 8 a.m. – 12 p.m. (noon) and 1:30-4:00 p.m.
Thursday | 1:30-4:00 p.m.

The Front Desk personnel will do their best to redirect you to the appropriate person.

You can also call +1-302-831-2674 or email us at

Help with Zoom in Various Languages

For troubleshooting help with Zoom, please view the Remote Classroom Support documents below, which have been translated into multiple languages.

If your native language is missing, please email

Remote Classroom Support | English (pdf)
Remote Classroom Support | Arabic (pdf)
Remote Classroom Support | Japanese (pdf)
Remote Classroom Support | Chinese (pdf)
Remote Classroom Support | Spanish (pdf)
Remote Classroom Support | Korean (pdf)
Remote Classroom Support | Turkish (pdf)

Tutoring Zoom Directory

Information about the tutoring center can be found by viewing the Tutoring Center Zoom and AT Directory.

Office hours are Monday through Thursday, 1 p.m. – 5 p.m. (Eastern time)

Tutoring Center Manager:
Ken Hyde

Listening Laboratory

The Listening Lab is an online practice page created for students in levels 1-4 that helps them to improve their English listening skills by using games, videos, practice quizzes, and other activities.

There are many skills students can practice in the lab, such as:

  • understanding main ideas,
  • listening for vowel and consonant sounds,
  • understanding native speaker pronunciation, and more!

You will find Listening Lab lessons for your level in Canvas.

Follow these instructions to access your Listening Lab lessons (pdf).

Virtual Academic Success Center

Advising in the Virtual Academic Success Center is for Academic Transition (AT) and Graduate Conditional Admissions (Grad CAP) students. 

The Academic Success Center is open for help with general questions, AT major advising and Grad CAP advising.

The ASC will be open for virtual drop-in hours Monday through Thursday, 1-2 p.m.

Students can make an appointment with the Virtual Academic Success Center by emailing*

For a complete calendar and more details, please visit the Virtual Academic Success Center information page.

*Note to students accessing advising from abroad: The Academic Success Center operates on US Eastern Time.

General Advising

General advising hours are for students in the Intensive English (IEP), Accelerated University English Program (AUEP), and all other non-Graduate CAP students. 

The advisor can help you with general questions, course selection, academic issues, and choosing and applying to a university.

Virtual Drop-in advising hours are Monday through Thursday, 1-2 p.m.

Academic Success Center drop-in advising hours are Tuesday through Thursday, 1-2 p.m.

Advising by appointment is available Monday through Thursday, 2:00-3:30 p.m. (online only at this time)

Robbie Bushong

ELI Services and Student Life

Connect, virtually!
It is important to stay connected to others every day. See our calendar of virtual, in-person and hybrid events.

Emergency Phone Number | 302-722-6634
If you have any emergency ELI or UD questions, you can call or text our ELI emergency number.

Our ELI Student Life Coordinator, Rebecca Boyle, has the phone all day and night.

Please leave a message and say your full name if she cannot answer.

You can also email our ELI Team ( with any questions or concerns.

ELI Medical Insurance

Any current student who paid the ELI insurance fee for this session is enrolled and can access their insurance card one of two ways:

  • Electronic ID Cards | Members can conveniently view, fax or email their ID card through the Geoblue mobile app under, “Eligibility.” Members can also access an electronic copy of the ID card on the Member Hub, at The printed copy of the ID card includes all the same information as the plastic copy, and is still valid at providers’ offices; OR
  • Email and we can email you a PDF copy of your insurance card.

Students who are on leave of absence (LOA) or vacation are not enrolled in ELI’s health insurance. Students who are staying in the United States and would like ELI health insurance coverage should contact with their full name, student ID#, and that they would like to have health insurance coverage. The cost is $305.00 and payment will be required before health insurance cards will be issued.

thumbnail of GeoBlue press release. Follow the link for a pdf version.It was decided that the following services, when prescribed by a physician that are medically necessary and consistent with the CDC guidance, would be considered for 100% coverage when associated with the COVID-19 diagnosis for all plans:

  • Emergency Room Fee – Covered at 100%
  • Associated Physician Consultation – Covered at 100%
  • Associated Urgent Care Consultation – Covered at 100%
  • COVID-19 Test (U0001) – Covered at 100%

See this message from GeoBlue >

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