Utilizing Accommodations

Requesting Accommodations and Sending your Faculty Notification Emails

  1. Log into the Student Accommodation Manager (SAM)
  2. Complete the authorization and any other E-form agreements related to your accommodations.
  3. Scroll down to the list of courses for which you are registered. Courses may take up to 48 hours to display in the system.
  4. Check the boxes in front of the courses for which you would like to request accommodations. Click Continue to Customize Your Accommodations.
  5. Select which accommodations you would like to request for each class and click Submit Your Accommodation Requests. Note: All testing accommodations (i.e., extra time, breaks, etc.) are included in Alternative Testing/Quizzes (Will be Itemized on Letter). As long as that box is checked, all of your testing accommodations will be sent. To review your approved testing accommodations, click the My Eligibility tab.
  6. A PDF version of each Faculty Notification email will be available to print after your email has been sent to your professor.  A copy of this letter can also be found in your SAM mailbox.
  7. Once you have sent your Faculty Notification email, you should follow up with each professor to discuss the specific details of implementing your accommodations in each course.
  8. If you add a course after sending your Faculty Notification emails, you must also request your Faculty Notification email to be sent if you want accommodations for the newly added course.

Requesting Additional Accommodations or Changes to Accommodations

To request changes to existing accommodations and services, please contact your Accommodation Coordinator or the DSS office at dssoffice@udel.edu or 302-831-4643.

Requesting Your Test Accommodations

  1. Communicate with your faculty regarding your approved accommodations.
  2. If using the TAC, at least 5 business days in advance, log into SAM and click on Alternative Testing. Select your course from the drop down menu, and complete the rest of the information about the time/date/accommodations needed for the exam.
  3. Arrive at the TAC at the scheduled date and time. Late arrivals are not guaranteed that the test will be administered unless approved by faculty.
  4. You must obtain and provide permission from your faculty/course instructor to take a test at an alternate date/time that differs from the scheduled test time.
  5. Stow all personal belongings in a locker. Sign in to begin your exam and sign out when finished.
  6. Students must agree to adhere to The University’s Honesty Policies and sign the Test Cover Sheet prior to taking a test in the TAC. All cases of academic dishonesty will be reported to faculty and The Office of Student Conduct.  The TAC is monitored by Proctors and surveillance cameras.
  7. Please bring any approved and required items to the TAC, such as blue books, pencils, calculators, etc.
  8. Please notify the Proctor immediately with questions, legibility or incomplete test concerns.
  9. During a test, please use only the restrooms within the DSS Office Suite and please sign-in/sign-out for each break.
  10. Students are responsible for following faculty instructions for the test, as well as returning all test items (including scrap paper) to the Proctor.
  11. Please indicate any special accommodations on the TAC form and again before and after completing the test.

TAC Hours of Operation:

Fall and Spring semesters: Monday – Friday, 8:00 a.m. – 6:00 p.m.

Winter and Summer sessions: Hours are by appointment only. Monday – Friday, 8:00 a.m. – 6:00 p.m.

If a final is scheduled on a Saturday, contact DSS as early as possible.

Requesting a Copy of a Peer’s Notes

If you are eligible for this accommodation, when you select ‘Note-Taking Services’ on your Faculty Notification Email request, your professor is notified that you MAY need a note-taker. You will then be prompted in SAM to confirm that you really need the note-taker. Please be sure that you need a note-taker in the class before confirming. Many instructors utilize technology and innovative strategies to foster learning and engagement.  Increasingly, instructors provide class notes and materials to all students, thus eliminating the need for a note-taker or individual accommodation. During the first week of classes you can determine in which classes you will require a note-taker.

If you determine that you actually do need notes, confirm in SAM, and DSS will send an email to your professor to make an announcement to recruit a note-taker for you. After a note-taker is identified, they will be instructed to upload their notes to SAM. At that point, we will put them in your profile in SAM. You will need to regularly log into SAM to check the status of your request and view available notes.

Requesting Material in An Alternative Format

  1. Follow the steps above for Requesting Your Faculty Notification emails.  Make sure you select Accessible Alternative Format for each class in which alternate format is needed.
  2. Log into SAM and navigate to  My Accommodations and click on Alternative Formats.
  3. Under Additional Book or Reading Material enter your book request. Complete textbook information for each class in which alternate format is requested.  Textbook information can be found on the UD Bookstore website.
  4. Click Submit Request.  You must submit your proof of ownership to DSS (dss-altbook@udel.edu) before any alternate format material will be released.  Please provide your class syllabus with reading assignments as it will help provide your alternate format before the required reading due dates.
  5. Refer to the Alternate Format tab under My Accommodations in SAM to view the status of the books that are currently being processed.
  6. Check your UD email for messages from “dss-altbook” for instructions and updates.

If you need assistance with requesting alternate formats, please call the DSS office at 302-831-4643 or email:  dss-altbook@udel.edu.


Requesting Interpreters or CART Services

Please contact the DSS office to arrange for services.