TimelyCare
Virtual Care from AnywhereFeeling anxious or stressed? Students now have free, 24/7 access to virtual mental health support with TimelyCare. Talk to a licensed counselor now through the TimelyCare app. Get started today.
TimelyCare Services
- TalkNow: 24/7, on-demand emotional support to talk about anything, including anxiety, relationships, depression and school-related stressors.
- Scheduled Counseling*: 45-minute appointments with a licensed mental health provider in your state.
- Health Coaching: unlimited appointments with a certified health coach to help you adopt strategies for optimal sleep, nutrition and stress management.
- Self-Care Resources: guided self-care content, including yoga, meditation and other recordings.
FAQs
What is TimelyCare?
Who can use TimelyCare?
All enrolled students at University of Delaware can use TimelyCare with no additional fees. This includes part-time, professional, undergraduate and graduate students.
What can I be treated for with TimelyCare?
TimelyCare’s providers can offer support for a wide range of common stressors and mental health concerns, and after talking with you, will together decide on the best course of treatment.
What is the wait time for 24/7 counseling?
In most cases, a provider will connect with you within five minutes.
How do I log in?
Go to timelycare.com/udel or download the TimelyCare app to access care. Use your UD email address to log in.
How much does a visit cost?
There is no cost to enrolled University of Delaware students.
I already have insurance. How does TimelyCare benefit me?
With TimelyCare, you will have free, 24/7 access to providers from anywhere in the United States. You’ll never be asked for your insurance information. So, you’ll never have to spend time or money looking for care, whether you’re on or off campus.
Is my usage of TimelyCare confidential?
TimelyCare values the privacy of its patients and the confidentiality of the personal health information entrusted to us. In order to protect this privacy, policies and procedures are put into place that limit disclosure of personal information to only those that the patient has given permission, and/or those required by law or public safety. Only the University of Delaware Center for Counseling and Student Development will have access to student records in order to maintain continuity of care.
I need a private space for my virtual counseling session. Where can I go?
Private spaces can be reserved in the Wellbeing Center at Warner Hall. Students can also reserve a private office for telehealth in the Center for Counseling & Student Development by calling 302-831-2141 or stopping by our reception desk on the second floor of Warner Hall during regular business hours.
Additional individual spaces are available through University Student Centers.
*Coverage limits apply
