302-831-2141

Keeping our Community Healthy

Please call 302-831-2141 to connect with a staff member during business hours, or use the UD Helpline or Crisis Text Line if you are in need of immediate assistance. Existing clients will be contacted via email and any follow-up calls may come from a restricted number. We look forward to supporting you.  For more information about coronavirus, visit udel.edu/coronavirus.

Services

We strive to serve as many students as possible with confidential and short-term clinical services. Our vibrant group program offers both structured/skill-building groups and unstructured interpersonal groups, open to all students each semester. We also offer individual counseling in a brief therapy model. These services are ideal for issues that have arisen recently and are expected to resolve quickly. If you have a history of struggling with psychological issues and may have had ongoing treatment in the past, our dedicated referral coordinator can help you make a connection to an off-campus provider who can offer more unlimited services.

NEW! Atlantic Psych Associates is now partnering with UD to provide mental health care to students studying at the UD Lewes campus. These students should call 302-448-4266 and provide their UDID number to make an appointment.

Emergency Assistance

If you perceive an immediate danger or risk of suicide, call 911 for immediate assistance.

Students can also reach mental health support 24 hours a day on the UD Helpline or the Crisis Text Line.

Worried about a student?

Your First Appointment

What to expect when you call in to our center at this point in time:

If you call in to our center during our normal business hours you will first be speaking with our front desk staff.  They will ask you some basic questions to best know to whom to direct you. At that time you may be transferred to a counselor on duty, or asked to leave your name and phone number if our counselor on duty or the staff member you are seeking is busy at the moment. You should expect to receive a call back within 24 hours if not immediately transferred.  Please note that at times our phones may experience technical difficulties due to the high demand of phone and internet services bandwidth. Please remain on the line and someone will be with you shortly. You may also be asked to leave a voicemail if you can not connect right away. If it is an emergency, please note that we may not get to the voice mail right away and in those circumstances please contact 911,  go to your local emergency room, or UDHelpline (302-831-1001) instead.

Single-Session Therapy

Single-session therapy is designed to be an intentional choice for students who are seeking help with a discrete issue that could be addressed in the course of a 50 minute hour. An example might be a one-time meeting about a recent poor grade or an interpersonal argument. This is not for students who may be in crisis or who are struggling with more chronic issues. Single sessions may be repeated twice during an academic year. This service can be requested during your first phone call to CCSD. You do not need a triage meeting prior to the service.

Group Therapy, Workshops and Discussions

At this point, our groups have been cancelled, for the health and safety of group members and our staff.  However, your care is still our priority. If you had joined a group this semester or your group was interrupted due to the COVID-19 virus outbreak, please note that your group facilitators will be contacting you over e-mail with next steps or resources. So please check your e-mails in the next few weeks.  If you would also like to schedule a phone check in with your group facilitator or another one of our counselors, please let us know and we can help set that up for you. Our offerings are continuously shifting and changing to reflect what we can do given our resources at this time. Thank you for understanding, as these are not normal circumstances for anyone. Please note that if we contact you over the phone, the number will come from a blocked or restricted number. 

Lastly, stay tuned to our website, as online resources for group members are coming!

Individual Therapy

At this point in time we will not be having face to face therapy sessions out of concern for your health and ours.  We want to practice the CDC’s guidelines on good social distancing, however, your care is still our priority. If you had or were expecting to be scheduled for on-going meetings with one of our counselors, please check your e-mail.  Our counselors will be reaching out to you via e-mail to see if you would like to schedule a phone check-in. During these meetings we will be asking you how you are doing, your location so that we can help provide additional resources in your local area, and getting a sense of what support you may need at this time. We will also provide updates on what we can offer to best help you. Our offerings are continuously shifting and changing to reflect what we can do given our resources at this time. Thank you for understanding, as these are not normal circumstances for anyone. Please note that if we contact you over the phone, the number will come from a blocked or restricted number. 

Referral Services

Students’ first contact with the CCSD typically consists of a triage meeting. Our goal is to provide each student with continuity of care and an unbroken path of support, within a short-term model. A student may be referred off-campus if, in the clinician’s judgment, the student’s counseling requirements fall beyond the scope of the services offered by the CCSD. Our full-time Referral Coordinator is available to work with students and, if they choose, their families to find a local resource that will better serve their needs.

When you meet with the Referral Coordinator, your needs and preferences with regard to an outside therapist will be assessed. You’ll discuss topics such as whether or not you will be using insurance, whether you need to walk or would be willing to take public transportation, and how quickly you need an appointment. If you would like to include family members in the process, or to have insurance benefits explained, the Referral Coordinator can assist with those considerations as well.

Once a referral has been generated and/or an initial appointment with an outside therapist has been scheduled, the Referral Coordinator will follow up with you to ensure the match was a good one and to make sure all of your questions have been addressed. Through our robust referral program, the CCSD strives to address the needs of students presenting with mental health concerns, whether those needs are best served by one of our own clinicians or by an outside provider.

Other Off-Campus Provider Directories
Delaware Psychological Association
Psychology Today Therapist Directory
National Board for Certified Counselors

Local providers interested in becoming part of our local referral system may email our referral coordinator, Allison Banbury at abanbury@udel.edu. Existing providers may update their directory information through this form.

Career Counseling

We have a longstanding commitment to helping you explore your interests, abilities and values in the service of making more informed decisions about your academic and career choices. A combination of counseling sessions, exploratory inventories (e.g. Strong Interest Inventory, Myers Briggs Type Indicator) and online resources are used. In our meetings, we often encourage students to examine what they already know about themselves and the world of work, while also giving them tools for expanding this knowledge. We may also refer you to the Career Services Center, another unit within Student Life, for later stages of career development (i.e. connecting with internships, preparing for interviews, improving resumes, learning job search skills).

Culturally Responsive Services

Psychiatric Services

Initial appointments with the psychiatric staff are by referral from CCSD staff members only. Students who are in treatment with our psychiatrists are expected to attend regularly scheduled appointments to continue receiving medication. Our psychiatrists work closely with our therapists and are trained to assess the psychological, biological and medical concerns of students suffering from a variety of conditions including Mood Disorders, Anxiety Disorders, and Attention/Learning Disorders. Many of these concerns are known to have biological components.

Our psychiatrists can help determine whether treatment with medications might be a useful adjunct to psychotherapy. If appropriate, they can prescribe and monitor the use of psychotropic medications for those students currently receiving psychological services through CCSD. They are strongly committed to the belief that medication should be only one part of the treatment of mental health concerns and will therefore not typically prescribe for students who are not in psychotherapeutic treatment at our Center. Those seeking medication management alone may be better served by off campus prescribers.

There is no additional fee for psychiatric service provided through the CCSD beyond the Student Health Fee. However, students will be responsible for paying for any prescribed medications and/or laboratory tests ordered. Please see the tabs below for more information on eligibility for psychiatric services and options for students who are already taking medication.

CCSD works within a short-term therapy model. Because the demand for services is high, eligibility for on-campus psychiatric services is limited primarily to those students who are in ongoing treatment with a CCSD psychologist.

If you are a current client receiving individual or group therapy from CCSD, your therapist may make the referral. You must continue regular counseling with your therapist in order to receive psychiatric services.

If you are in therapy with an off-campus provider, we cannot provide your psychiatric care. We encourage you to speak with your therapist about options for psychiatric care in the community or make an appointment with our referral coordinator.

If you are not currently in treatment anywhere and would like to be seen at CCSD for medication management, you must first attend an initial triage meeting (click here for information regarding your first appointment) with a CCSD clinician to determine whether your needs can be best met at CCSD or elsewhere. Following that meeting, a referral for psychiatric services (and most likely for individual therapy) may be made.

In those cases where students require longer-term, more intensive or more specialized psychiatric and/or psychotherapeutic care than we can provide at CCSD, we will refer you to appropriate services off-campus.

Some students are already taking psychotropic medications when they come to UD. If you are taking medication prescribed by a psychiatrist or other practitioner at home and would like to continue on medication while at school, there are several options:

  1. Continue to have your current doctor prescribe your medications. Most medications can be called in to a Delaware pharmacy or sent by electronic prescription, even across state lines. This option will likely necessitate periodic visits home to meet with this doctor for periodic monitoring.
  2. Find a psychiatrist or other prescriber off-campus in the Newark or Wilmington area. Your current doctor may be able to assist you, or you can call CCSD for a referral to a local provider.
  3. Transfer your medication monitoring to CCSD psychiatrists. While we would like to assist as many students as we can, the high demand for services, the short-term nature of care offered at CCSD, and our strong belief that medication alone is rarely good care means this option is possible only under certain conditions. These determinations are made on a case-by-case basis by our psychiatrists.
  4. In order for us to consider whether on-campus psychiatric treatment is an option, we must have access to past records of your psychiatric treatment for our psychiatrists to review. If they feel your needs can be met within CCSD’s model of short-term treatment, you will be asked to meet with a psychologist for a triage appointment and most likely referred for concurrent individual or group psychotherapy. This process must be completed prior to scheduling an initial evaluation with the CCSD psychiatric staff.
  5. To help facilitate the transfer of records to us, you may sign a release of information form at your current doctor’s office and have records faxed or mailed to:

    Psychiatric Services
    Attn: Records Review
    209 Laurel Hall
    Newark, DE 19716
    Phone: 302-831-8992
    Fax: 302-831-4258

    Please make arrangements to have your current provider continue your medications until you have completed your initial evaluation with the psychiatrist at CCSD and they have agreed to assume responsibility for your treatment. We cannot write prescriptions for you until you have completed this process.

Many students enter college already on medications for ADHD and wish to continue these medications while in college. Other students may be diagnosed with ADHD for the first time after starting college and wish to start medication. The CCSD psychiatrists may prescribe medications for ADHD for students who provide the necessary information described in the Center for Counseling and Student Development ADHD Documentation Guidelines [PDF]. Please pay attention to the requirements as stated in this document as there is great variability in the testing performed for ADHD and learning problems. Students must bring this documentation to their triage appointment with CCSD therapist.

Prescription refills of stimulant medication prescribed for ADHD will be provided only during in-person monthly visits. This is in accordance with Delaware state law. Duplicate prescriptions for lost or stolen medication will not be provided.

While concurrent psychotherapy through the Counseling Center is not an absolute requirement for those students being medicated for ADHD, in some cases it may be recommended. In addition, it is strongly recommended that students with ADHD explore and utilize the services of the Academic Enrichment Center to further enhance their college experience.

Prescriptions refills are obtained during regularly scheduled follow-up visits with the psychiatrist. Students are responsible for determining whether their medication will last until their next appointment. If your prescription will run out prior to your next scheduled visit, please call CCSD during business hours (Monday through Friday, 8 a.m. – 5 p.m.) at 302-831-8992 to request a refill. A prescription will be available within 24 hours or the next business day. Prescription refills will not be provided after hours or on weekends. In certain cases, you may be asked to make an appointment before a prescription refill is provided.

Crisis Services and Suicide Prevention

Keeping our Community Healthy

Please call 302-831-2141 to connect with a staff member during business hours, or use the UD Helpline or Crisis Text Line if you are in need of immediate assistance. Existing clients will be contacted via email and any follow-up calls may come from a restricted number. We look forward to supporting you.  For more information about coronavirus, visit udel.edu/coronavirus.

UD Helpline 24/7/365 (Available 24 hours a day)

UD Helpline is available 24 hours a day, 365 days a year for any UD student feeling anxious, overwhelmed, or otherwise in need of someone to talk to. Callers to 302-831-1001 can press 1 to request a call back within 10 minutes from a Sexual Offense Support (SOS) advocate, or press 2 to connect with a mental health professional immediately.

UD Police and LiveSafe App (Available 24 hours a day)

If you or a friend are in immediate danger on or near campus, call 911 to connect with University of Delaware Police. You can also use the LiveSafe app on an Apple or Android smartphone to report an emergency or request assistance.

Crisis Text Line (Available 24 hours a day)

New in fall 2018, students can text “UDTEXT”, or “STEVE” for students of color, to the phone number 741741 to connect with confidential text message support.