Services and Support
For many students, their greatest psychological benefit comes not from individual therapy, but from engaging in discussions and activities with others who share similar needs. However, we do offer a variety of services including individual short-term therapy, career counseling, group activities, culturally responsive services, psychiatric care, crisis support, and off-campus referral services. To connect with CCSD, call us at 302-831-2141 during business hours or the UD Helpline at 302-831-1001 remains available 24 hours a day for any student in need. If you are experiencing an emergency, please call 911. For Fall 2021, business hours are Monday thru Friday 8AM – 5PM (we will have longer hours on Wednesdays 8AM – 7PM, but scheduling needs to be done by 5PM). Please note consultations and emergency appointments are offered Monday thru Friday 1PM – 4PM. There are states in which we are unable to offer our full menu of services, but please call our front desk (302-831-2141) and they will schedule you with an appropriate appointment to help you meet your needs.
If you perceive an immediate danger or risk of suicide, call 911 for immediate assistance.
Students can also reach mental health support 24 hours a day on the UD Helpline or the Crisis Text Line.
Information Regarding Our Current Services
If you are interested in our support and services:
Please give us a call at 302-831-2141 during our normal business hours (Monday – Friday 8-5PM) to talk with our front desk staff who will help you set up an appointment or direct you to the correct resource you are seeking. (We will also have longer hours on Wednesdays 8-7, although scheduling needs to be done by 5.) Most CCSD services are available virtually with some limited in-person availability. Students living outside of Delaware will have more limited options but should call to inquire. Please note consultations and emergency appointments are offered Monday – Friday 1-4PM and are accessed by calling 831-2141.The following services may be offered to you as the first step when you give us a call:
- Emergency/crisis services: Let the front desk staff know you are in crisis and someone will call you back as soon as they can. Typically this will be within the same day. During this call a counselor may offer support, assess for your and others’ safety, as well as offer appropriate resources for next steps. You can also call the UD Helpline at 302-831-2141, 24/7 for support and emergency resources.
- Drop-in Hours: We offer our support services for students who would like to meet with staff either who share their identity or are identified as competent allies. These may include Rainbow hours, Student of Color hours, and Undocumented and DACAmented hours, as well as others. Please see the Drop-In Hours section for more information regarding current semester offerings .
- Consultation: If you are concerned about a friend, student, or family member and would like to know more about our services, please request a consultation. Our front desk staff will get your name and number, and a counselor will call you back within 24 hours, though often it is within the same day. This might include a Let’s Talk appointment.
- Single Session: If you think you need just one therapy session to address a very specific and circumscribed concern.
- Triage: Our front desk staff will help you get set up with an appointment to talk with one of our triage counselors to help you figure out which of our various services would be the best fit for your needs. They will ask you for your name, student ID, and contact information. This is the gateway, when appropriate, to short-term individual therapy, psychiatric care and sometimes groups if you have never been in before. If you are seeking psychiatry as a stand-alone service, in most cases, you should ask for an appointment with our referral coordinator (click here to see information related to psychiatry services). If you have questions, please call and consult with one of our counselors.
- Group therapy services: Let our front desk staff know which group you are interested in, and they will schedule you with the counselor who is facilitating the group. The counselor you will meet with will talk about initiating services with us, ask you some questions to get a sense of your needs and therapy goals, and work collaboratively with you to see if their group is a good fit for you.
- Off-campus referrals: Let the front desk staff know you would like an appointment with our referral coordinator who can help you identify local resources to you. You can also access our off campus referral database as well.
If you are an organization on campus that is interested in a workshop or outreach for your community please let us know. Or, please fill out our request for outreach services form. We request that all outreach requests are made as far as advanced as possible before the date of requested services.
Current Group Offerings
CCSD Group Services are currently being offered virtually. Please note that currently we can only provide group services to those students who are in the state of Delaware. Please click here for more information on our Group Services.
You’ve Got This
You’ve Got This! Online
If you would like to learn more about our new You’ve Got This! Online workshops, click here for a brief video, or please give us a call at 302-831-2141 and ask to speak with a counselor to get more information on how to access it, and how best to utilize this for your specific needs.
Please click here for a .PDF of our Fall 2021 offerings.
Support for Self-Care
Students can better understand their mental health and address aspects of their wellbeing through self-care activities. Our recently published Nature-Based Guide to Self-Care can be particularly beneficial during this time of social distancing. Visit our Support for Self-Care page for this and more downloadable guides and activities.
Our Referral Coordinator is available for students and their families who would like assistance connecting with mental health services, including individual therapy, group therapy, and medication management. CCSD may refer a student off-campus if, in the clinician’s judgment, the student’s counseling requirements fall beyond the scope of our services.
When you meet with the Referral Coordinator, your needs and preferences with regard to an outside therapist will be assessed. You’ll discuss topics such as whether or not you will be using insurance, whether you need to walk or would be willing to take public transportation, and how quickly you need an appointment. If you would like to include family members in the process, or to have insurance benefits explained, the Referral Coordinator can assist with those considerations as well.
Once a referral has been generated and/or an initial appointment with an outside therapist has been scheduled, the Referral Coordinator will follow up with you to ensure the match was a good one and to make sure all of your questions have been addressed. Through our robust referral program, the CCSD strives to address the needs of students presenting with mental health concerns, whether those needs are best served by one of our own clinicians or by an outside provider. Click here for a short video regarding the referral process at CCSD.Off-Campus Providers Directory
Local providers interested in becoming part of our local referral system may email our referral coordinator, Allison Banbury at firstname.lastname@example.org. Existing providers may update directory information here.
Crisis Services and Suicide Prevention
UD Helpline 24/7/365 (Available 24 hours a day)
UD Helpline is available 24 hours a day, 365 days a year for any UD student feeling anxious, overwhelmed, or otherwise in need of someone to talk to. Callers to 302-831-1001 can press 1 to request a call back within 10 minutes from a Sexual Offense Support (SOS) advocate, or press 2 to connect with a mental health professional immediately.
UD Police and LiveSafe App (Available 24 hours a day)
If you or a friend are in immediate danger on or near campus, call 911 to connect with University of Delaware Police. You can also use the LiveSafe app on an Apple or Android smartphone to report an emergency or request assistance.
Crisis Text Line (Available 24 hours a day)
New in fall 2018, students can text “UDTEXT”, or “STEVE” for students of color, to the phone number 741741 to connect with confidential text message support.