Why did UD implement this system?

UD has a commitment to student success, from enrollment to graduation. While UD’s four-year graduation rate is well above the national average, the University still has room for improvement. Too many students fall off track academically, and this powerful system helps advisors better recognize and intervene with at-risk students–increasing retention and graduation rates–particularly for those who are from underrepresented and underserved populations.

Some may become at-risk later on, and in less obvious ways. The collaborative helps us better identify this hidden population of students and provide targeted, timely intervention.


Why did we buy another system? Why couldn’t we use what we had?

Survey data shows students are not fully satisfied with their advising experience at UD and we need to change that.

Advising at UD has historically been decentralized and the process varies both across and within colleges.

The Blue Hen Success Collaborative is an intentional, student-centric model with powerful communication and workflow tools to wire the entire campus with a coordinated care network. With its predictive analytics, BHSC gives us an unmatched view of student risk. It helps all students stay on track throughout their entire college career, and provides meaningful information for advising, encouraging dialogue and follow-through.


Won’t this make advising harder and more time consuming?

The Blue Hen Success Collaborative provides quick access to critical information and simplify scheduling and communications with students.  With its intuitive interface, the Blue Hen Success Collaborative actually saves faculty and advisor time, allowing them to focus on improving student success.


How will it improve advising?

The collaborative helps improve advising in a number of ways. First, it provides UD customized analytics that identify the largest and most addressable pockets of risk unique to the University.

At a more granular level, relying on UD’s own historical data, the analytics can suggest patterns in student behavior, such as what courses are problematic for which students, what is the expected likelihood of success for students who perform at certain levels in specific courses or majors, and what other options are suitable for students based on their current performance.

Real-time data presents advisors to a student’s questionable choices — such as dropping courses, a pattern of withdrawals, or sudden dips in grades — and provides a risk assessment. The platform can identify numerous discrete problems, prompting meaningful conversations between advisors and students.

The collaborative does not replace good advising, but it does provide quick access to student information that can guide conversations.  In these ways, the collaborative can spotlight where the stumbling blocks are.


How will it improve use of academic services?

Aside from providing direct assistance, advisors can use the system to proactively connect students to the appropriate support services — such as academic assistance, financial aid or career services — which can sometimes be difficult for students to navigate on their own.


How many students do we estimate will be helped by this?  What’s a ballpark number for the murky middle?  For the underrepresented students in danger?

According to EAB, typical member improvements overall have been 4 percent to 8 percent increase in persistence and retention.

The Success Collaborative has a major impact on the work we do to support all our undergraduate students. According to research from the Education Advisory Board, students in the “murky middle” – those who end their first year with a G.P.A. between 2.0 and 3.0—make up nearly half of total dropouts at colleges and universities. It is very difficult to discern the students who need help because they may not be on an advisor’s radar as being at-risk. The Blue Hen Success Collaborative helps us identify these students and provide the assistance they need to stay on track and graduate.


When will this be available to advisors, academic support services and students? 

The implementation of the Blue Hens Success Collaborative is being phased over several semesters.  The pilot phase, which included professional advisors in the colleges and select faculty, went live Oct. 2016.  In the Spring 2017 semester, the user base was expanded to include additional advisors, as well as academic and student support offices.  Within the Fall 2017 semester, all pertinent faculty and staff will gain access to the collaborative. Student access is still under discussion by the BHSC Leadership Team. Throughout implementation and operational use, we are committed to improving the use of the system and the data to support student success.


Why did we choose EAB?

The Education Advisory Board has a proven track record of success. Established in 2007, EAB has partnered with over 1,000 colleges and universities across North America and Europe.  The Student Success Collaborative is currently being utilized to support student success at many comparator institutions, including Indiana University, Ohio State, Clemson, NC State, and Miami University.  We were in contact with a number of these institutions both prior to selecting EAB and afterwards to learn from their implementation of the program.