New Zoom Cloud Recording Retention Schedule

The University must implement new storage and retention requirements to curtail costs associated with the use of Zoom. This applies to recordings in Zoom cloud storage. It does not apply to recordings in My Media in Canvas or UD Capture Space which is unlimited.

Take action before November 2, 2020. Learn more.

Zoom Conferencing at the University of Delaware

New Features

New to Zoom at UD?
Visit ​​udel.edu/zoom ​and click “Sign in” to access your account. On the UD CAS page, enter your UDelNet ID and password to be taken to your ​Profile​​ page.

Zoom App Update
New Zoom applications update brings a new Security button to your meetings. (The Invite button is now under the participants list.)

Zoom for GSuite Integration
Zoom meetings can now be connected through Google Calendar and Gmail, including adding Zoom meeting info to Google calendar events and scheduling Zoom meetings from Gmail.  View full details.

Zoom for HIPAA Clients
The University of Delaware has entered into a HIPAA business associate agreement (BAA) with Zoom.  This enables and disables several features, detailed here.  To have your Zoom account converted to HIPAA-compliant account, please email zoom-support@udel.edu.

Using Zoom to Record a Lecture
This 6-minute video guides you through the process of making a recording on Zoom.

New FAQ

 

How do I keep my meeting secure (and avoid “Zoombombing”)?

Like photobombing and videobombing, Zoombombing is an unwanted participant in your Zoom meeting.

There are a number of recommendations that meeting hosts should follow to prevent this.  Full details are available on Zoom Security and Privacy.

What is Zoom?

Zoom logo
Zoom is UD’s centrally supported, easy-to-use desktop and mobile video conferencing platform that works with both MacOS and Windows platforms, and has free apps for Apple and Android devices.

Features

Zoom meetings can hold up to 300 participants each, coupled with screen sharing, annotation, white boards, breakout rooms, text chat, recording, telephone audio connections, and a number of other features. Zoom recordings to the cloud also get saved to UD Capture My Media automatically making it easy to share content with students.

Want to get the most out of Zoom? Visit our Zoom Best Practices page to Zoom like a pro.

Add-Ons

Add-ons such as Large Meetings (500+), Webinars, Zoom Rooms, H.323 connections are available through the UD Enterprise license at a discounted rate. Sub-accounts and HIPAA compliant sub-accounts are also available.

Learn more about sub-accounts and purchasing Zoom add-ons.

Virtual Backgrounds

UD branded virtual backgrounds are available to download and use for your Zoom meetings.

Learn more about UD branded virtual backgrounds.

Training

Zoom User Training for Faculty, Staff, and Students

Watch the recorded Zoom User Training and learn how to use meeting controls, features such as white boards, breakout rooms, text chat, and meeting recording, and more.

Additional departmental training sessions can be requested as needed. You can also check out Zoom Live Online Training.

Support

If you have questions or need assistance with Zoom, contact the IT Support Center by email: askit@udel.edu, phone: 302-831-6000, or submit a Help Request.

Frequently Asked Questions (FAQs)

How do I keep my meeting secure (and avoid "Zoombombing")?

Like photobombing and videobombing, Zoombombing is an unwanted participant in your Zoom meeting.

There are a number of recommendations that meeting hosts should follow to prevent this.  Full details are available on Zoom Security and Privacy.

Can I share my screen during a Zoom meeting?

Yes, Zoom does feature screen sharing as well as a shared whiteboard, text chat, file transfer area, and breakout groups.

Our meeting has intermittent video or audio problems; some get an "unstable internet connection" message

This issue usually occurs due to limitations with the internet connection for one or more participants. Typically, one person may have trouble seeing or hearing others in the meeting, but the rest of the participants do not have this problem. In this case, we recommend the affected individual try to optimize their internet connection as much as possible.

Try any of these options to see what works for a specific situation:

  • Reduce other uses of your home network (e.g., Netflix) while in a Zoom meeting.
  • It may be necessary for a participant to turn off their video to give priority to audio on a limited connection.
  • Change to a wired connection (use the ethernet port on your wifi router; this may require additional purchases for an ethernet cable and/or an ethernet port for your computer.
  • A participant may join the meeting by phone.

Here are additional tips from Zoom. [#faq01]

What will happen to my settings and password if I already have a Zoom account?

Your settings will not change. However, after your Zoom account is migrated to the UD enterprise license, you will be able to log in to Zoom with your UD credentials. Simply click the Login with SSO option in the Zoom application, or login through the UD Zoom portal: www.udel.edu/zoom.

If you used to log in to Zoom with a shared mailing list (e.g., dept@udel.edu), you will still be able to log in to your shared Zoom account with the same email and password in the Zoom application that you typically use (do not click the Login with SSO option), or login directly through the Zoom website: https://zoom.us/.
Zoom application login screen.

What if I currently use a shared email address (like a mailing list / Google Groups) to log in to Zoom?

If you used to log in to Zoom with a shared mailing list (e.g., dept@udel.edu), you will still be able to log in to your shared Zoom account with the same email and password in the Zoom application that you typically use (do not click the Login with SSO option), or login directly through the Zoom website: https://zoom.us/.
Zoom application login screen.

Is Zoom Pro free for UD students, faculty, and staff?

Yes. There is no fee for Zoom Pro for UD students, faculty, and staff.

How many meetings can I run on my account?

The number of meetings and the length of meetings are unlimited, but only one meeting can run at a time through any given host account.

Is there a list of recommended cameras and microphones for Zoom?

How do Zoom meetings work?

The meeting host creates a meeting either through the Zoom app or by accessing their Zoom account through a web browser. By creating a meeting, Zoom will generate a link and phone numbers that meeting participants can use to access your meeting. Send the meeting connection information (phone numbers and URL) to your attendees.

First time users are then asked to download and install a plug-in on their computers, which will automatically run each time they join a meeting in the future.

Is Zoom secure / are the meetings encrypted?

Zoom meetings can be encrypted with Advanced Encryption Standard (AES).

HIPAA based compliance requirements are also available through the Enterprise solution at no extra cost.

Although meetings can be HIPAA compliant, users are still responsible for compliance with regulations for sharing, storing and downloading recorded meetings.

Can I use Zoom on my mobile phone or tablet?

Yes, Zoom is available on Mac, Windows, Linux, Apple iOS, and Android devices. Download the free app from your respective device store.

How many people can connect to my meetings?

The Pro Host account allows for up to 300 participants. Large meeting rooms and/or webinars can be purchased and added to a users account to allow for higher level of participants.

How do I login to Zoom?

Access your account from a web browser

  1. Begin with Zoom by visiting https://www.udel.edu/zoom and clicking Sign in.
  2. Login with your UD credentials when you see the UD Central Authentication Service (CAS) screen.

Access your account from the Zoom application

  1. Launch the Zoom application on your computer or your mobile device.
  2. If you are not logged in, you will see the Sign In window. If you are already logged in, you will not see the Sign In window and you can stop here.
  3. Click Sign In with SSO on the right-hand side of the application window. Enter only udel for the SSO domain.
  4. Login with your UD credentials when you see the UD Central Authentication Service (CAS) screen.

Zoom Login Panes showing SSO option highlighted and UDEL domain highlighted

What system requirements does Zoom need?

Zoom is available for Mac, Windows, Linux, Apple iOS, and Android devices. View the Zoom System Requirements page for details.

Can faculty use Zoom to connect with students?

Yes. Faculty are welcome to use Zoom to maintain an academic schedule in cases of illness, inclement weather, or to hold virtual office hours. Zoom is a great way to help students and faculty stay connected.

You can contact your faculty member to inquire about their use of Zoom.

Is Zoom web-based or do I need to download software?

The preferred method is to download and use the Zoom application, which can be found on UDeploy.

You can also access zoom from a web browser, by logging at https://www.udel.edu/zoom.

What if I already have a Zoom account?

All existing Basic and Pro Zoom accounts with a @udel.edu email address were moved into the UD Enterprise license at no charge. If you need assistance, please contact the IT Support Center listed above.

What will happen to my Large Meeting Room, Webinar, or Zoom Room add-on?

If you already have one of these add-on items it will transfer with your account to the UD Enterprise license.

These items will still be paid add-ons to the Pro accounts, but they will be offered to you at a lower price through the UD Enterprise license.

A sub-account with an assigned administrator will be created to manage the add-on for your users.

Can I connect with people outside of UD using Zoom?

Yes. You can invite anyone, inside or outside UD, to join your meetings. Users are not required to have a Zoom account to join a meeting; only the meeting host is required to have a Zoom account.

What if I paid for my Zoom account?

If you paid through the current UD block of licenses, you should have received an email from Zoom (see example) requiring you to click a link to activate your account under the UD Enterprise Zoom Pro license. If you purchased your license using a UD Purpose Code, you will also be reimbursed for the remainder of your previous Zoom Pro license. This reimbursement will be processed automatically by UD Information Technologies via internal Journal Voucher.

If you paid directly through Zoom, you should have received an email from Zoom (see example) requiring you to click a link to activate your account under the UD enterprise Zoom Pro license. This link will also allow you to choose a reimbursement option for the remainder of your previous Zoom Pro license. The reimbursement will be processed by Zoom.

If you are still being charged for your account, please contact the IT Support Center listed above.