FAQs for faculty


Answers to general iClicker questions are found on the Student FAQ page. If you don’t see an answer to your question below, contact us for prompt assistance.

I’m new to iClicker and using Mac Sierra/High Sierra. I’m getting an error message and can’t launch iClicker?

The Issue: MacOS security has been increased so that applications running from an untrusted folder on the computer are stopped.

The Solution: Any folder you make on your computer is trusted. After downloading the iClicker program move the necessary files into a new folder you create. Step-by-step instructions follow.

  1. Download i>clicker as usual from UD’s website:
  2. Create a new folder on your Sierra system.
  3. Copy the iClicker.app file (only) from inside the downloaded folder.
  4. Paste the iClicker.app file into the folder you created on your Sierra system.
  5. Open the i>Clicker app in your new folder.
    • This step will automatically create a Resources folder and other files.
  6. Copy the 3 XML files: Config, global_config, and  LMS_Wizard, out of the
    Resources folder from the folder you unzipped in step 1.
    NOTE: DO NOT copy the ‘Deleted Classes’ folder as that is not a trusted folder you have created.
  7. Paste the 3 XML files into the folder your created in step 2.
Students asked me about using a web/phone app. What should I tell them?
The iClicker Cloud application integrated with REEF web polling. If an instructor wishes to enable Mobile/web polling, please contact Sandy McVey, smilee@udel.edu, Academic Technology Services.
The conversation about whether open web access during class has positive or negative effects on student learning is ongoing. Some faculty require that students use a device not connected to the web that is designed specifically for in-class polling. It is important that students understand that individual faculty determine whether alternative devices will be permitted to submit iClicker polling entries during class. Even though web clicker submissions are allowed in one class, a traditional iClicker remote may be required in another.

Can students have more than one clicker actively registered?

Yes, as long as another student in the same class doesn’t have the same clicker actively registered. The combination of [UDID + iClickerID + class roster] must be unique.

What if I suspect that two UDID numbers are sharing the same clickerID number?
Instruct both students to Remove clickers they no longer own through the Canvas tool. Refer them to this video if they have questions. You will need to Synchronize through iclicker Gradebook and import a fresh copy of the roster after the students complete the task.
My student’s iClicker id number rubbed off. How can they register it?
The clicker id number is often printed on a sticker inside the battery compartment of each device. The batteries must be removed to see the sticker. If the inside sticker is missing you can start an iClicker session and have the student vote. Close iClicker and open the iClicker Gradebook. The clickerid will show appear as the only response in the Gradebook column.
I’d like to use clickers at a conference or departmental meeting. Do you have loaner kits?
Yes, we have kits with 20 to 50 remotes that UD faculty can borrow. Contact Academic Technology Services.