Fees and Equipment Costs

Equipment Costs

    • New Telephone Equipment (Technician installation labor charges at $60.00 per hour is NOT included in the equipment price.¬† New phones sent out via campus mail would not incur any additional labor charge.)
    • Replacement Equipment:
      • 1 year warranty–replaced at no cost
      • Over one year–replaced at new equipment cost

Cisco 3905

Single line phone
$60
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Cisco 7945

2 button, color display
$270
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Panasonic KX-TGP500B04 VoIP Cordless Telephone Base Unit

This phone is expandable with 5 extension handsets, up to 8 lines.
$220
  • Cordless phone extension–PNT-KX-TPA50B04: $110
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Cisco 7861

16 button phone
$220
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Cisco 7975

8 buttons, color touch display
$390
  • This phone can be expanded by using up to two sidecars.
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Cisco 8831 Conference Phone

Single line
$720
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Cisco 6945

4 button phone
$220
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Cisco 7916 Sidecar

24 buttons, 12 buttons with 2 levels
$280
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Service Fees

Requests for installations, moves, adds, or changes should be sent to Telephone Services by submitting the Request for Service form.  Standard phone requests should be submitted at least 2 weeks prior to the actual due date needed. For larger orders or projects, requests should be submitted at least 6 weeks prior to the completion date. If there are questions about the amount of time your order may take, please call Telephone Services at (302) 831-2411.

Auto-attendant Set Up

$60/hour
  • Telephone Services consultation, assessment, and preliminary engineering–free.
  • Auto-attendant software configuration–to be determined based on vendor cost.
  • Auto-attendant script or prompt changes or number transfers–$60/hr.
Request

Line Charges

charge per phone line
$15/month
Request

Voice Mail

$60/hour
  • Voice mail box with phone line–included in the monthly line cost.
  • Programming updates after initial voice mail box set up (e.g., voice mail to email, alternate extension programming, etc.).
Request

Long Distance & International Calling

Domestic long distance is free.
$TBD/minute
View International Prices

Automatic Call Distribution Set Up & Charges

$60/hour
  • Telephone Services consultation, assessment, and preliminary engineering–free.
  • Software configuration–Set up cost for ACD–to be determined based on vendor cost.
  • Departmental requests for script or prompt changes or number transfers–$60/hr.
Request

Telephone Services Labor Charges

$60/hour
Request
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