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Known issue or process that could get users in trouble.

Known Issue: Incomplete list of students enrolled by section in Roster and Gradebook 2

Published on: Author: Mathieu Plourde

For course sites where multiple course sections have access, instructors or teaching assistants use the drop-down menu on top of their list of students in Gradebook 2 to filter the students by class section. Be aware that using this feature might only return a partial list of students. Gradebook 2 uses the Roster tool to… Continue reading

Known issue: Uploads in Resources using Firefox assigns wrong file type

Published on: Author: Mathieu Plourde

Clients have reported that some files in Resources in certain Sakai sites do not download or open properly. After some testing, our team discovered that uploading files using the Firefox browser (Mac or PC) assigns the wrong file type, and creates issues for clients downloading or accessing the file. How to detect the issue: In… Continue reading

Guest management issue: Microsoft Email Accounts (Hotmail, Live, MSN, prevent invitations from being delivered

Published on: Author: Mathieu Plourde

As staff and faculty use the Sakai and Canvas Guest Accounts services, we have noticed that when they invite guests who use Microsoft-hosted email account domains, such as: or any country-specific ones, such as, or … the original invitation is not delivered properly, preventing the guest from completing the… Continue reading

Firefox upgrade prevents pages from being displayed in Sakai

Published on: Author: Mathieu Plourde

Some clients have reported that the most recent Firefox upgrade (version 23) prevents pages from loading using the Web Content, Home, or Syllabus tools. [1] Links that used to work now show a blank page. See screenshot below. This issue affects students and faculty members alike. If you need to access the content right away,… Continue reading