Guest management issue: Microsoft Email Accounts (Hotmail, Live, MSN, Outlook.com) prevent invitations from being delivered
|July 21, 2014||Filled under Known Issue|
As staff and faculty use the Sakai and Canvas Guest Accounts services, we have noticed that when they invite guests who use Microsoft-hosted email account domains, such as:
- or any country-specific ones, such as @msn.ca, or @hotmail.br
… the original invitation is not delivered properly, preventing the guest from completing the registration process. There are two ways to fix this issue:
1) Ask the guest to provide another email address (such as @gmail.com, @yahoo.com) or an institutional address (such as @university.edu), and, as faculty or staff, restart the guest creation process.
2) Ask the guest to change the settings in their Microsoft account to allow messages coming from @udel.edu addresses, and resend the invitation.
The following screenshots provide the steps necessary for guests to accomplish this:
a) Log in to your Hotmail, Live, Outlook, or MSN account in a web browser (do not use a mobile app client or a desktop program such as Thunderbird or Microsoft Outlook).
b) Go to the cogwheel icon on the right (step 1), then go to Safe and Blocked Senders (step 2).
c) Click Safe Senders (step 3).
d) Type @udel.edu in the field on the left (step 4) and click Add to list >> (step 5).
e) If the @udel.edu domain is listed on the right, you will be able to receive the Guest Management email invitation. It should look like the following:
Once the guest has completed the previous process, the UD faculty or staff will be able to resend the invitation using the Resend button in My Pending Invitations.
|February 6, 2014||Announcement|
Information Technologies is happy to announce the launch of a Web form called Sakai and Canvas Guest Accounts. It is intended for faculty and staff to create and manage guest access to UD’s learning management systems. In addition to conforming to our integrated guest account service (which also includes the Parent/Guardian accounts), it will allow […] more >
|December 12, 2013||Announcement|
Allowing external colleagues, experts, or students to use Sakai@UD has been and continues to be an important feature of our main learning management system. Since 2008, UD faculty and staff have created over 4,000 Sakai@UD guest accounts. Whether these guests are fellow researchers, job applicants, guest speakers, or students, they enrich our research and learning […] more >
|December 10, 2013||Announcement|
The Grade Submission from Sakai to UDSIS Web form allows instructors to transfer final letter grades from Sakai and automatically changes the status of the grades to Approved in UDSIS. It is important that instructors use this form only when all the grades have been assigned for the course section. You must add the Gradebook 2 tool to […] more >
|August 29, 2013||Known Issue|
Some clients have reported that the most recent Firefox upgrade (version 23) prevents pages from loading using the Web Content, Home, or Syllabus tools.  Links that used to work now show a blank page. See screenshot below. This issue affects students and faculty members alike. If you need to access the content right away, […] more >