302-831-7100 cscd@udel.edu

Complaint Policy/Procedures

Any individual or organization that is dissatisfied with their experience or encounter with any student, faculty or staff member of the Communication Sciences and Disorders program at the University of Delaware will be advised of their right to file a written complaint against the individual or program.

The process for handling complaints is as follows:

  1. When possible, the Program Director will discuss the complaint directly with the party or parties involved within 10 business days. If at all possible, the matter is reconciled at this point. A letter from the Program Director acknowledging resolution of the complaint will be filed with the complaint in the Program Director’s files and a copy will be sent to the complainant.
  2. If the resolution of the complaint is not achieved, or if the complaint is against the Program Director, the involved party may submit a written complaint to the Dean of the College of Health Sciences. The Program Director will also forward a written summary of any previous discussions when appropriate. The Dean or Dean’s designee will meet with each party separately and may meet with both parties jointly to reconcile the complaint. A letter outlining the resolution by the Dean or Dean’s designee will be filed with the complaint in the Program Director’s files.
  3. If a satisfactory resolution is not achieved, the involved party may submit a written complaint to the Provost of the University. A letter outlining the resolution by the Chief Academic Officer should be filed with the complaint in the Program Director’s files.

The university office of Institutional Equity & Title IX or the Office of Disability Support Services will be informed of any complaint of discrimination on the basis of race, color, national origin, sex, disability, religion, age, veteran status, gender identity or expression, sexual orientation, or other characteristic protected by applicable law in its employment, educational programs and activities, admissions policies, and scholarship and loan programs as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and University policies. The university office of Institutional Equity & Title IX or the Office of Disability Support Services will also be informed of any complaint of unlawful harassment, including sexual harassment and sexual violence.

At each stage of the process, individual(s) making the complaint will be informed of their right to file a written complaint with the CAA following the established formal complaint process.